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• 2011Motivational Bases and Emotional Labor: Assessing the Impact of Public Service Motivation102 cited
• 1999Welfare Application Encounters79 cited
• 2009The Welfare State: Values, Policy Preferences, and Performance Evaluations66 cited
• 2000Political and Organizational Determinants of Bureaucratic Responsiveness38 cited
• 1999STATE WELFARE‐REFORM IMPACTS: CONTENT AND ENFORCEMENT EFFECTS21 cited
• 2023Dealing with bureaucracy: measuring citizens’ bureaucratic self-efficacy20 cited
• 2023Discretion and its effects: analyzing the role of street-level bureaucrats’ enforcement styles19 cited
• 2021Exploring rule‐following identity at the frontline: The roles of general self‐efficacy, gender, and attitude toward clients18 cited
• 1996Bureaucracy or professionalism?18 cited
• 2019Street-Level Bureaucrats’ Attitude toward Clients: A Study of Work Group Influence in the Dutch and Belgian Tax Administration17 cited
• 2024It takes (at least) two to tango: Investigating interactional dynamics between clients and caseworkers in public encounters16 cited
• 1993Searching for a Role: The Civil Service in American Democracy16 cited
• 2021“Fairness” in an unequal society: Welfare workers, labor inspectors and the embedded moralities of street‐level bureaucracy in Argentina14 cited