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Retailing Performance Evaluation Scale for Indian Brick-and-Mortar Lifestyle Retailers (LSRS-b)
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Retailing Performance Evaluation Scale for Indian Brick-and-Mortar Lifestyle Retailers (LSRS-b) (2020)Retailing Performance Evaluation Scale fo…The consumer psychology of brands (2011)The consumer psychology of br…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An experimental approach to making retail store environmental decisions. (1992)An experimental approach to m…Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Assessing Advantage: A Framew…A Conceptual Model of Service Quality (1988)A Conceptual Model of Service…Exploring the Development of Store Images (1986)Exploring the Development of …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Basic Marketing: A Managerial Approach (1978)Basic Marketing: A Managerial…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: review, critique, research agenda (1996)Customer satisfaction with services: putting perceived value into the equation (2000)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Technology Readiness Index (Tri) (2000)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)A resource‐based view of the firm (1984)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Changing Role of Marketing in the Corporation (1992)The Comparative Advantage Theory of Competition (1995)Dynamic capabilities: A review and research agenda (2007)External Control of Organizations: Resource Dependence Perspective (2011)The Behavioral Consequences of Service Quality (1996)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Zero defections: quality comes to services. (1990)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Competing through service: Insights from service-dominant logic (2006)
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References

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579 cited
  • 1986Exploring the Development of Store Images573 cited
  • 2011The consumer psychology of brands544 cited
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