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Diagnostic-Oriented and Evaluation-Driven Framework for Bus Route Performance Improvement
16 references·2 citing·29 second hop
Diagnostic-Oriented and Evaluation-Driven Framework for Bus Route Performance Improvement (2021)Diagnostic-Oriented and Evaluation-Driven…Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Quality of Service in Public …Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)A hybrid approach based on SE…A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox (2009)Service Supply and Customer S…A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Developing zones of tolerance for managing passenger rail service quality (2007)Developing zones of tolerance…Transit capacity and quality of service manual (2003)Transit capacity and quality …Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…A DEA approach for evaluating the efficiency and effectiveness of urban transit systems (2003)A DEA approach for evaluating…Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA Excel Solver (2002)Quantitative models for perfo…Measuring transit performance using data envelopment analysis (1992)Measuring transit performance…Foundations of data envelopment analysis for Pareto-Koopmans efficient empirical production functions (1985)Foundations of data envelopme…Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Some Models for Estimating Te…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…Addressing electric transit network design frequency setting problem with dynamic transit assignment (2024)Addressing electric transit n…Exploring alternative bus operations strategies for adaptive and efficient transit systems in the face of disruptions (2023)Exploring alternative bus ope…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making (2023)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Understanding attitudes towards public transport and private car: A qualitative study (2007)Drivers of customer satisfaction with public transport services (2015)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)What influences satisfaction and loyalty in public transport? A review of the literature (2017)The Measurement of Productive Efficiency (1957)A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A slacks-based measure of efficiency in data envelopment analysis (2001)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural Equations with Latent Variables (1989)Public Transport Accessibility: A Literature Review (2018)Modelling user perception of bus transit quality (2010)An application procedure for DEA (1989)Data envelopment analysis (DEA) – Thirty years on (2008)Data Envelopment Analysis (2016)A slacks-based measure of super-efficiency in data envelopment analysis (2002)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Crowding in public transport systems: Effects on users, operation and implications for the estimation of demand (2013)A study of the relationship between competitiveness and technological innovation capability based on DEA models (2004)Cost and profit efficiency of Chinese banks: A non-parametric analysis (2007)Data envelopment analysis 1978–2010: A citation-based literature survey (2012)
this work references cited by second hop

References

  • 1978Measuring the efficiency of decision making units29,755 cited
  • 1984Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis16,773 cited
  • 1985Foundations of data envelopment analysis for Pareto-Koopmans efficient empirical production functions1,718 cited
  • 2003Transit capacity and quality of service manual707 cited
  • 2002Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA Excel Solver577 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches381 cited
  • 2003A DEA approach for evaluating the efficiency and effectiveness of urban transit systems298 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 2011A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality263 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1992Measuring transit performance using data envelopment analysis190 cited
  • 2009Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox170 cited
  • 2007Developing zones of tolerance for managing passenger rail service quality166 cited
  • Cited by

    • 2024Addressing electric transit network design frequency setting problem with dynamic transit assignment6 cited
    • 2023Exploring alternative bus operations strategies for adaptive and efficient transit systems in the face of disruptions6 cited