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An in-depth case study of a modular service delivery system in a logistics context
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An in-depth case study of a modular service delivery system in a logistics context (2021)An in-depth case study of a modular servi…Editor’s Comments: Developing Propositions, a Process Model, or a Typology? Addressing the Challenges of Writing Theory Without a Boilerplate (2016)Editor’s Comments: Developing…Creating Enduring Customer Value (2016)Creating Enduring Customer Va…Renaissance of case research as a scientific method (2014)Renaissance of case research …Managing in an age of modularity (2013)Managing in an age of modular…The Emerging Role of the Third-Party Logistics Provider (3PL) as an Orchestrator (2011)The Emerging Role of the Thir…Modularity in developing business services by platform approach (2008)Modularity in developing busi…Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …Breaking the trade-off between efficiency and service. 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References

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  • 2014Renaissance of case research as a scientific method1,292 cited
  • 1991Better Stories, Not Better Constructs, To Generate Better Theory: A Rejoinder to Eisenhardt1,135 cited
  • 2013Managing in an age of modularity1,113 cited
  • 2003Business process modelling: Review and framework921 cited
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  • 2011The Emerging Role of the Third-Party Logistics Provider (3PL) as an Orchestrator256 cited
  • 2006Breaking the trade-off between efficiency and service.240 cited
  • 2005Modularity and innovation in knowledge-intensive business services: IT outsourcing in Germany and the UK

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239 cited
  • 2008Modularity in developing business services by platform approach225 cited
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