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La herramienta «BiQual» como instrumento para el estudio de la calidad del servicio en bibliotecas universitarias españolas de ciencia y tecnología
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La herramienta «BiQual» como instrumento para el estudio de la calidad del servicio en bibliotecas universitarias españolas de ciencia y tecnología (2007)La herramienta «BiQual» como instrumento …Insights into library services and users from qualitative research (2002)Insights into library service…Service quality in academic libraries (1996)Service quality in academic l…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…New challenges for the quality of librarian services delivery in Portugal (2012)New challenges for the qualit…Spanish Faculty Preferences and Usage of Library Services in the Field of Science and Technology (2010)Spanish Faculty Preferences a…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The characteristics of subject matter in different academic areas. (1973)ON USER STUDIES AND INFORMATION NEEDS (1981)Information needs and uses (1986)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys (2000)Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural Equation Modeling With AMOS (2013)Quality in library services - A literature review study (2022)Outline of a Theory of Practice (1977)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Quality: new directions in the research (2002)Improving Library Service Quality to Graduate Students: LibQual+ TM Survey Results in a Practical Setting (2006)Applying GRA and QFD to Improve Library Service Quality (2011)Distinction: A Social Critique of the Judgement of Taste* (2018)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Perspectives on User Satisfaction Surveys (2001)Creating a Culture of Assessment: A Catalyst for Organizational Change (2004)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1996Service quality in academic libraries107 cited
  • 2002Insights into library services and users from qualitative research63 cited

Cited by

  • 2012New challenges for the quality of librarian services delivery in Portugal5 cited
  • 2010Spanish Faculty Preferences and Usage of Library Services in the Field of Science and Technology3 cited

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