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Exit, Tweets and Loyalty

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References

2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
1970Exit, Voice, and Loyalty3,618 cited
2004Using Online Conversations to Study Word-of-Mouth Communication2,600 cited
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1987Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis1,394 cited
2014Measuring the Impacts of Teachers I: Evaluating Bias in Teacher Value-Added Estimates1,240 cited
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1988A Model for Customer Complaint Management354 cited
1976Individual Mobility and Union Voice in the Labor Market261 cited
2015The Squeaky Wheel Gets the Grease—An Empirical Analysis of Customer Voice and Firm Intervention on Twitter252 cited
2015The Limits of Reputation in Platform Markets: An Empirical Analysis and Field Experiment230 cited
2012Active Social Media Management: The Case of Health Care

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191 cited

1991The Dominant-Firm Advantage in Multiproduct Industries: Evidence from the U. S. Airlines180 cited

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2021USING SOCIAL MEDIA FOR POLITICAL CAMPAIGN COMMUNICATION AND ITS IMPACT ON POLITICAL POLARIZATION AMONG YOUTHS IN UGANDA7 cited