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ArticleRetailing and emergent technologies

Dhruv Grewal2021

Article2021

Retailing and emergent technologies

Dhruv Grewal · Dinesh Kumar Gauri · Gopal Das · James Agarwal · Mark T. Spence

94 citations·0/0 files stored·Journal of Business Research

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Digital Innovation in Industries Consumer Retail Behavior Studies AI in Service Interactions

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References

2017The Future of Retailing 2019The future of technology and marketing: a multidisciplinary perspective 2020How Technology is Changing Retail 2015Refashioning a Field? Connected Consumers and Institutional Dynamics in Markets 2020Understanding Retail Experiences and Customer Journey Management 2020Evolution of retail formats: Past, present, and future 2020Technology-enabled personalization in retail stores: Understanding drivers and barriers 2021Strategizing Retailing in the New Technology Era

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2022How consumer digital signals are reshaping the customer journey 2022Technology devalues luxury? Exploring consumer responses to AI-designed luxury products 2023Consumer perceived risk of using autonomous retail technology 2023The store of the future: Engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction 2022Limited or Limitless? Exploring the Potential of NFTs on Value Creation in Luxury Fashion

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2023The Future of Physical Stores: Creating Reasons for Customers to Visitarticle · 5 shared references 2021Strategizing Retailing in the New Technology Eraarticle · 4 shared references 2022Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impactarticle · 4 shared references 2022Retail store formats, competition and shopper behavior: A Systematic reviewreview · 4 shared references 2023Emerging digital technologies and consumer decision-making in retail sector: Towards an integrative conceptual frameworkarticle · 4 shared references 2023The store of the future: Engaging customers through sensory elements, personalized atmospherics, and interpersonal interactionarticle · 4 shared references

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Year2021

Typearticle

Published2021-05-28

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations94

Files0 public / 0

ShelfDigital Innovation in Industries

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doi10.1016/j.jbusres.2021.05.004

openalex_workW3170612876

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2023

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2025How do omnichannel customer experiences affect customer engagement? Theory and empirical validation