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Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan pada Transportasi Online Roda Dua PT X
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Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan pada Transportasi Online Roda Dua PT X (2021)Faktor-Faktor yang Mempengaruhi Kepuasan …Determinant Factors of Customers Switching Behavior to Customer Satisfaction and Loyalty in Online Transportation Users in Bandung (2020)Determinant Factors of Custom…The Differences in Risk Perception between Millennials and Baby Boomers in Online Transactions (2019)The Differences in Risk Perce…PENGARUH KUALITAS PELAYANAN, PERSEPSI HARGA DAN CITRA MEREK TERHADAP KEPUASAN PELANGGAN PENGGUNA JASA TRANSPORTASI OJEK ONLINE (Studi Pada Pelanggan GrabBike Di Kota Medan). (2019)PENGARUH KUALITAS PELAYANAN, …Customer Satisfaction Analysis of Online Taxi Mobile Apps (2019)Customer Satisfaction Analysi…KNOWLEDGE SHARING SEBAGAI MEDIASI ANTARA EMPLOYEE ENGAGEMENT TERHADAP KINERJA PENGEMUDI Gojek DI YOGYAKARTA (2018)KNOWLEDGE SHARING SEBAGAI MED…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Measuring Factors that Influence the Success of Internet Commerce (2002)Measuring Factors that Influe…A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Measurement of End-User Computing Satisfaction (1988)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Interpreting Dimensions of Consumer Trust in E-Commerce (2003)The impact of the online and offline features on the user acceptance of Internet shopping malls (2004)An Extended Privacy Calculus Model for E-Commerce Transactions (2006)Importance-Performance Analysis (1977)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Importance-performance analysis: A valid management tool? (2014)Factors Influencing the Potential User's Acceptance of Rocab Mobile Application for Public Transportation in Palestine: Insights from Innovation Diffusion Theory and Technology Acceptance Model (2020)Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money (2020)Passenger Satisfaction Evaluation and Achieving Sustainable Integrated Urban Transport: Structural Equation Analysis Based on Macau Data (2023)The impact of trust and perceived risk on internet banking adoption in India (2012)Generational differences in the workplace: A review of the evidence and directions for future research (2013)The mediating role of consumer trust in an online merchant in predicting purchase intention (2013)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar (1997)Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)Research methods for business: A skill building approach (1993)Business Research Methods (2011)Research Methods for Business: A Skill-Building Approach (2013)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)
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References

  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2002Measuring Factors that Influence the Success of Internet Commerce587 cited
  • 2019Customer Satisfaction Analysis of Online Taxi Mobile Apps43 cited
  • 2020Determinant Factors of Customers Switching Behavior to Customer Satisfaction and Loyalty in Online Transportation Users in Bandung23 cited
  • 2019PENGARUH KUALITAS PELAYANAN, PERSEPSI HARGA DAN CITRA MEREK TERHADAP KEPUASAN PELANGGAN PENGGUNA JASA TRANSPORTASI OJEK ONLINE (Studi Pada Pelanggan GrabBike Di Kota Medan).16 cited
  • 2019The Differences in Risk Perception between Millennials and Baby Boomers in Online Transactions9 cited
  • 2018KNOWLEDGE SHARING SEBAGAI MEDIASI ANTARA EMPLOYEE ENGAGEMENT TERHADAP KINERJA PENGEMUDI Gojek DI YOGYAKARTA9 cited

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