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Customer readiness to co-production of mobile banking services: a customer-only co-production perspective
16 references·1 citing·49 second hop
Customer readiness to co-production of mobile banking services: a customer-only co-production perspective (2021)Customer readiness to co-production of mo…A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey (2014)A Systematic Review of Co-Cre…Meta‐analysis of the impact of positive psychological capital on employee attitudes, behaviors, and performance (2011)Meta‐analysis of the impact o…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Self‐determination theory and work motivation (2005)Self‐determination theory and…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…The dynamic resource‐based view: capability lifecycles (2003)The dynamic resource‐based vi…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Validation of a New General Self-Efficacy Scale (2001)Validation of a New General S…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Dimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings (1980)Surprise and Sense Making: Wh…Banking service quality literature: a bibliometric review and future research agenda (2023)Banking service quality liter…Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2005Self‐determination theory and work motivation7,742 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 2003The dynamic resource‐based view: capability lifecycles4,550 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2001Validation of a New General Self-Efficacy Scale3,537 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 1980Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings2,659 cited
  • 2014A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey2,330 cited
  • 2011

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Meta‐analysis of the impact of positive psychological capital on employee attitudes, behaviors, and performance
1,842 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
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    • 2023Banking service quality literature: a bibliometric review and future research agenda22 cited