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Beneficial Product Returns in Supply Chains

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References

2008Remanufacturing as a Marketing Strategy955 cited
2010“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers506 cited
2008Consumer Returns Policies and Supply Chain Performance462 cited
2009Efficient Take‐Back Legislation392 cited
1995Money back guarantees in retailing: matching products to consumer tastes368 cited
2009Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns261 cited
2011Managing Consumer Returns in a Competitive Environment228 cited
2016Impact of Take‐Back Regulation on the Remanufacturing Industry228 cited
2012Money-Back Guarantees: Helping the Low-Quality Retailer200 cited
2010Optimal Reverse Channel Structure for Consumer Product Returns192 cited
2012Selling with Money‐Back Guarantees: The Impact on Prices, Quantities, and Retail Profitability166 cited
2018The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment166 cited
2012Product Reuse in Innovative Industries149 cited
2010Equilibrium Returns Policies in the Presence of Supplier Competition49 cited

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2022

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A study about return policies in the presence of consumer social learning

44 cited

2024An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention34 cited

2024Online Retailing Operations: Is It Wise to Offer Free Sample Trial and Money-Back Guarantee Together?27 cited

2023Manufacturer’s quality improvement and Retailer’s In-store service in the presence of customer returns26 cited

2022Strategies for the retail platform to counteract match uncertainty: Virtual showroom and return or exchange policy25 cited

2024Retail Platform Analytics: Practice, Literature, and Future Research25 cited

2023Incorporating social learning into the optimal return and pricing decisions of online retailers22 cited

2023Optimal Pricing and Quality Decisions Under Cooperative Promotion of Cross-Market Service Platforms22 cited

2022Commission, product quality and return policy in agency selling21 cited

2025Returns management in a supply chain considering freight insurance and consumer disappointment aversion15 cited

2021Dynamic Pricing with Money‐Back Guarantees14 cited

2022Manufacturer’s contract choice and retailer’s returns management strategy14 cited

2024Who should pay for the return freight in e-commerce? Platforms, retailers or consumers13 cited

2022Omnichannel retailing return operations with consumer disappointment aversion13 cited

2025Consumer self-optimization in a virtual showroom experience and its implications on online product return strategies12 cited