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Customers’ Experiences of Compassion and Brand Attitude: Evidence From Low-Cost Carriers
16 references·0 citing·45 second hop
Customers’ Experiences of Compassion and Brand Attitude: Evidence From Low-Cost Carriers (2021)Customers’ Experiences of Compassion and …Potential Problems in the Statistical Control of Variables in Organizational Research: A Qualitative Analysis With Recommendations (2005)Potential Problems in the Sta…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The role of positive emotions…Positive affect and the other side of coping. (2000)Positive affect and the other…What Good Are Positive Emotions? (1998)What Good Are Positive Emotio…Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)Strategic Brand Management: B…Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. (1996)Affective Events Theory: A th…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…THE SHADOW OF THE FUTURE: EFFECTS OF ANTICIPATED INTERACTION AND FREQUENCY OF CONTACT ON BUY-SELLER COOPERATION. (1992)THE SHADOW OF THE FUTURE: EFF…The Effects of Sequential Introduction of Brand Extensions (1992)The Effects of Sequential Int…Research in Organizational Behavior (1984)Research in Organizational Be…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…An approach to environmental psychology (1974)An approach to environmental …An Investigation of the Relationships between Beliefs about an Object and the Attitude toward that Object (1963)An Investigation of the Relat…Emotion And Adaptation (1991)Positive psychology: An introduction. (2000)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Handbook of Positive Psychology (2001)The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? 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(1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Attachment and Loss (1969)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self-Determination in Human Behavior (1988)Stress: Appraisal and Coping (2013)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Dimensions of Brand Personality (1997)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A circumplex model of affect. (1980)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Core affect and the psychological construction of emotion. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 2001The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions.18,023 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity15,244 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1984Research in Organizational Behavior11,176 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 1998What Good Are Positive Emotions?6,567 cited
  • 1997Strategic Brand Management: Building, Measuring, and Managing Brand Equity4,788 cited
  • 1996Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work.3,562 cited
  • 2000Positive affect and the other side of coping.2,661 cited
  • 2005Potential Problems in the Statistical Control of Variables in Organizational Research: A Qualitative Analysis With Recommendations2,227 cited
  • 1963An Investigation of the Relationships between Beliefs about an Object and the Attitude toward that Object

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1,652 cited
  • 1992The Effects of Sequential Introduction of Brand Extensions1,281 cited
  • 1992THE SHADOW OF THE FUTURE: EFFECTS OF ANTICIPATED INTERACTION AND FREQUENCY OF CONTACT ON BUY-SELLER COOPERATION.1,217 cited
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