Knowledge management capabilities and organizational outcomes: contemporary literature and future directions

Muhammad Kashif Imran · Tehreem Fatima · Ambreen Sarwar · Shahid Amin

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Innovation and Knowledge Management Knowledge Management and Sharing Organizational Learning and Leadership

Abstract

Purpose The purpose of this systematic review is to summarize the possible organizational outcomes related to knowledge management capabilities (KMCs). It aims at offering the modern-day dynamic organizations a path, through which they can utilize KMC at hand for gaining competitive advantage and positive organizational outcomes. The review is based on previous studies in the field of knowledge management and explains how KMCs are associated with various organizational outcomes. Design/methodology/approach A systematic approach was utilized to collect, examine, interpret and synthesize researches regarding KMCs and their usefulness for various organizational outcomes. The meta-synthesis method was adopted to review 106 research papers after careful selection. Findings It was evident from this integrated review that KMCs help in promoting organizational effectiveness, innovative ability, organizational change, value creation, competitive advantage, organizational learning and performance. Furthermore, the current review suggests research avenues and knowledge gaps in current literature to provide future researchers unique research opportunities. Originality/value The review revealed a profound opinion that organizations have to develop an optimal mix of KMCs to achieve better organizational outcomes. The study identified how KMCs set a basis and build positive support to enhance the key organizational outcomes such as organizational effectiveness, innovative ability, organizational change, value creation, competitive advantage, organizational learning and performance. However, cooperation bias is one of the most considerable limitations in research studies included in this systematic literature review.

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References

1994A Dynamic Theory of Organizational Knowledge Creation 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review 2001Knowledge Management: An Organizational Capabilities Perspective 1995Knowledge, Knowledge Work and Organizations: An Overview and Interpretation 2006Knowledge Exchange and Combination: The Role of Human Resource Practices in the Performance of High-Technology Firms 2004Networking and innovation: a systematic review of the evidence 2005Knowledge management, innovation and firm performance 1999Knowledge Management Systems: Issues, Challenges, and Benefits

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