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When and why organizational dehumanization leads to deviant work behaviors in hospitality industry
16 references·13 citing·40 second hop
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(1948)The Norm of Reciprocity: A Preliminary Statement (1960)Exchange and Power in Social Life. (1965)Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. (2007)Assessing the growth of remote working and its consequences for effort, well‐being and work‐life balance (2017)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Stress, appraisal, and coping (1985)Stress, social support, and the buffering hypothesis. (1985)Job demands-resources theory in times of crises: New propositions (2022)Job Demands–Resources Theory: Ten Years Later (2022)A multilevel review of artificial intelligence in organizations: Implications for organizational behavior research and practice (2023)Understanding Attitudes and Predicting Social Behavior (1980)Partial Least Squares Structural Equation Modeling (2021)Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example (2022)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Well-being : the foundations of hedonic psychology (1999)The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)The job demands-resources model of burnout. (2001)
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References

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  • 2000Development of a measure of workplace deviance.3,082 cited
  • 2006

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Dehumanization: An Integrative Review
2,915 cited
  • 2001Incivility in the workplace: Incidence and impact.2,105 cited
  • Cited by

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    • 2022Dehumanizing organizations: insidious effects of having one’s human integrity denied at work29 cited
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    • 2025To be right on the button: How and when hotel frontline service employees’ AI awareness influences deviant behavior29 cited
    • 2024Give it 110 percent: The sequential nexus between green supervisor support, green descriptive norm, green self-efficacy, and green behavior25 cited
    • 2025Artificial Intelligence (AI) in Human Resource Management (HRM): A driver of organizational dehumanization and negative employee reactions24 cited
    • 2022Broken windows in tourism: The effect of occupational stigma perception of tour guides on interpersonal deviance toward tourists22 cited
    • 2025Working with robots makes service employees counterproductive? The role of moral disengagement and task interdependence15 cited
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