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Chatbot Accessibility Guidance: A Review and Way Forward
6 references·6 citing·48 second hop
Chatbot Accessibility Guidance: A Review and Way Forward (2021)Chatbot Accessibility Guidance: A Review …COVID-19 and digital inequalities: Reciprocal impacts and mitigation strategies (2020)COVID-19 and digital inequali…Accessible conversational user interfaces (2020)Accessible conversational use…"Siri Talks at You" (2018)"Siri Talks at You"Situational Awareness Rating Technique (Sart): The Development of a Tool for Aircrew Systems Design (2017)Situational Awareness Rating …Establishing and maintaining long-term human-computer relationships (2005)Establishing and maintaining …Computers that care: investigating the effects of orientation of emotion exhibited by an embodied computer agent (2005)Computers that care: investig…A collaborative approach to the evaluation of cognitive accessibility of a conversational agent for public healthcare (2025)A collaborative approach to t…Improving webtoon accessibility for color vision deficiency in South Korea using deep learning (2024)Improving webtoon accessibili…Examining the accessibility of ChatGPT for competency-based personalised learning for specially-abled people (2024)Examining the accessibility o…Co-designing the integration of voice-based conversational AI and web augmentation to amplify web inclusivity (2024)Co-designing the integration …Towards Inclusive Education: A Review of and Guide to Accessible Features in Chatbots for MOOCs (2023)Towards Inclusive Education: …Investigating the Usability of Voice Assistant-Based CBT for Age-Related Depression (2022)Investigating the Usability o…Design and Evaluation for Situation Awareness Enhancement (1988)Situation awareness measurement: A review of applicability for C4i environments (2005)State-of-science: situation awareness in individuals, teams and systems (2017)Automation and situation awareness. 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(2019)Exploring older adults’ perception and use of smart speaker-based voice assistants: A longitudinal study (2021)Web content accessibility guidelines 1.0 (2001)Chatbots and Conversational Agents in Mental Health: A Review of the Psychiatric Landscape (2019)Improving User Experience of Virtual Health Assistants: Scoping Review (2021)Consumer engagement with AI‐powered voice assistants: A behavioral reasoning perspective (2023)To chat or bot to chat: Ethical issues with using chatbots in mental health (2023)Cours de linguistique générale (1916)A nationwide survey of psychological distress among Chinese people in the COVID‐19 epidemic: implications and policy recommendations (2020)COVID-19 and teacher education: a literature review of online teaching and learning practices (2020)Impact of “e-Learning crack-up” perception on psychological distress among college students during COVID-19 pandemic: A mediating role of “fear of academic year loss” (2020)The psychological impact of quarantine and how to reduce it: rapid review of the evidence (2020)COVID-19 and digitalization: The great acceleration (2021)Burden of Depressive Disorders by Country, Sex, Age, and Year: Findings from the Global Burden of Disease Study 2010 (2013)The global prevalence of common mental disorders: a systematic review and meta-analysis 1980–2013 (2014)Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial (2017)Voice Assistant-Based CBT for Depression in Students: Effects of Empathy-Driven Dialog Management (2022)Voice Assistant-Based Cognitive Behavioral Therapy for Test Anxiety in Students (2023)Effectiveness and Acceptance of Conversational Agent-Based Psychotherapy for Depression and Anxiety Treatment: Methodological Literature Review (2024)Inclusive education in higher education: challenges and opportunities (2016)Empirical Studies on Web Accessibility of Educational Websites: A Systematic Literature Review (2020)The International Encyclopedia of Communication Research Methods (2017)Human-centric artificial intelligence towards Industry 5.0: retrospect and prospect (2025)Conversational AI for Digital Accessibility: An Experimental Study Involving Blind and Low Vision Users (2026)e-Government Website Accessibility: In-Depth Evaluation of Saudi Arabia and Oman (2005)Beyond Conformance: The Role of Accessibility Evaluation Methods (2008)ChatGPT outperforms humans in emotional awareness evaluations (2023)Barrierefreie Interaktion zwischen Mensch und Technologie – Konzept eines Leitfadens für Softwareentwickler:innen basierend auf Gesetzen, Normen und Richtlinien (2025)Examining the role of anxiety and self-efficacy as psychological barriers to ChatGPT adoption in academic contexts (2025)
this work references cited by second hop

References

  • 2005Establishing and maintaining long-term human-computer relationships1,331 cited
  • 2020COVID-19 and digital inequalities: Reciprocal impacts and mitigation strategies1,115 cited
  • 2017Situational Awareness Rating Technique (Sart): The Development of a Tool for Aircrew Systems Design525 cited
  • 2005Computers that care: investigating the effects of orientation of emotion exhibited by an embodied computer agent511 cited
  • 2018"Siri Talks at You"172 cited
  • 2020Accessible conversational user interfaces84 cited

Cited by

  • 2024Co-designing the integration of voice-based conversational AI and web augmentation to amplify web inclusivity13 cited
  • 2022Investigating the Usability of Voice Assistant-Based CBT for Age-Related Depression12 cited
  • 2023Towards Inclusive Education: A Review of and Guide to Accessible Features in Chatbots for MOOCs9 cited
  • 2024Examining the accessibility of ChatGPT for competency-based personalised learning for specially-abled people8 cited
  • 2025A collaborative approach to the evaluation of cognitive accessibility of a conversational agent for public healthcare3 cited
  • 2024Improving webtoon accessibility for color vision deficiency in South Korea using deep learning3 cited

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