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Cited by

• 2019A Systematic Mapping Study on Customer Loyalty and Brand Management61 cited
• 2020Evaluating Customer Satisfaction in Energy Markets Using a Multicriteria Method: The Case of Electricity Market in Greece50 cited
• 2022FACTORS AFFECTING CUSTOMER SATISFACTION IN EATERY BUSINESS – AN EMPIRICAL STUDY FROM BANGLADESH40 cited
• 2023Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective40 cited
• 2020Electronic Loyalty In Social Commerce: Scale Development and Validation23 cited
• 2020The Mediating Role of Satisfaction: Life Insurance Customers’ Perspective (Service Quality, Trust and Image Toward Loyalty)22 cited
• 2020The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study19 cited
• 2021Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel16 cited
• 2023Exploring Satisfaction as a Mediator and Moderator of Customer Loyalty in Islamic Banking10 cited