Influence Organizational Citizenship Behavior and Work Motivation on Job Performance of PT JNE Kota Kediri

Ria Lestari Pangastuti · Desi Kristanti

11 citations0/0 files storedJurnal Ekonomi dan Bisnis Jagaditha

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Employee Performance and Management Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Abstract

Organizations are systems and human activities that work together. In line with that, the organization is said to be a rational coordination of the activities of a number of people to achieve some general goals through the division of work and functions through a hierarchy of authority and responsibility. Analyzing the influence of motivation on job performance, analyzing the effect of job satisfaction on job performance, analyzing the influence of motivation on job satisfaction. This type of research is correlational analytic research. Correlation analysis is a statistical method used to measure the magnitude of the linear relationship between two or more variables. SEM, a complete modeling, basically consists of a measurement model (Measurement Model) and a Structural Model or Causal Model. This research is empirical evidence regarding the effect of motivation and OCB on achievement. This study uses a sample of 100 respondents who are employees of PT JNE Kota Kediri. The results showed that: motivation has an effect on OCB where effective motivation can increase or encourage an employee to feel satisfied, motivation has an effect on achievement. Where an employee who is committed to the organization will feel happy to be part of the organization, have trust and good feelings for the organization and have a desire to remain in the organization, and intend to do what is best for the organization.

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References

1982The Missing Opportunity in Organizational Research: Some Implications for a Theory of Work Performance 2014“Well, I’m tired of tryin’!” Organizational citizenship behavior and citizenship fatigue.2003Organizational citizenship behavior and service quality 2015Toward a general theory of motivation: Problems, challenges, opportunities, and the big picture 2020Achievement motivation theory: Balancing precision and utility

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