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A strategy is necessary. The policy–client conflict within different relational asymmetries: a comparison at the street-level

16 references·3 citing·52 second hop

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References

2000Who should get what, and why? On deservingness criteria and the conditionality of solidarity among the public1,068 cited
2004Street-Level Bureaucracy, Social Work and the (Exaggerated) Death of Discretion791 cited
2015Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature753 cited
2011Policy Work: Street-Level Organizations Under New Managerialism751 cited
2013Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion619 cited
2000Jackson and Schuler (1985) Revisited: A Meta-Analysis of the Relationships Between Role Ambiguity, Role Conflict, and Job Performance491 cited
2000Jackson and schuler (1985) revisited: a meta-analysis of the relationships between role ambiguity, role conflict, and job performance465 cited
2018Which Clients are Deserving of Help? A Theoretical Model and Experimental Test336 cited
2011The Organization of Discipline: From Performance Management to Perversity and Punishment300 cited
2014Coping With Public Value Conflicts199 cited
2013PUBLIC ENCOUNTERS: THE HISTORY AND FUTURE OF FACE‐TO‐FACE CONTACT BETWEEN PUBLIC PROFESSIONALS AND CITIZENS190 cited
2017Serving many masters: Public accountability in private policy implementation175 cited
2018Synthesizing Qualitative Research152 cited
2013

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Dimensions of Discretion: Specifying the Object of Street-Level Bureaucracy Research

127 cited

2017How to prove, how to interpret and what to do? Uncertainty experiences of street-level tax officials123 cited

2012Public Professionals and Policy implementation99 cited

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2022Regulatory intermediaries and value conflicts in policy implementation: Religious organizations and life‐and‐death policies in Belgium9 cited
2026Street-level bureaucrats’ cognitive coping during public service delivery: a systematic literature review7 cited
2023Street-level netocracy: rules, discretion and professionalism in a network-based intervention6 cited