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Can customer sentiment impact firm value? An integrated text mining approach
16 references·1 citing·48 second hop
Can customer sentiment impact firm value? An integrated text mining approach (2021)Can customer sentiment impact firm value?…Proof that Properly Anticipated Prices Fluctuate Randomly (2015)Proof that Properly Anticipat…Does Chatter Really Matter? Dynamics of User-Generated Content and Stock Performance (2011)Does Chatter Really Matter? D…Marketing and Firm Value: Metrics, Methods, Findings, and Future Directions (2009)Marketing and Firm Value: Met…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Qualitative Data Analysis with NVivo (2007)Qualitative Data Analysis wit…International expansion of emerging market enterprises: A springboard perspective (2007)International expansion of em…The Liability of Good Reputation: A Study of Product Recalls in the U.S. Automobile Industry (2006)The Liability of Good Reputat…Investor Sentiment and the Cross‐Section of Stock Returns (2006)Investor Sentiment and the Cr…Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Customer Satisfaction and Sto…Investor sentiment and the near-term stock market (2003)Investor sentiment and the ne…Have Individual Stocks Become More Volatile? An Empirical Exploration of Idiosyncratic Risk (2001)Have Individual Stocks Become…Capital markets research in accounting (2001)Capital markets research in a…Investor Sentiment and Stock Returns (2000)Investor Sentiment and Stock …Market efficiency, long-term returns, and behavioral finance1The comments of Brad Barber, David Hirshleifer, S.P. Kothari, Owen Lamont, Mark Mitchell, Hersh Shefrin, Robert Shiller, Rex Sinquefield, Richard Thaler, Theo Vermaelen, Robert Vishny, Ivo Welch, and a referee have been helpful. Kenneth French and Jay Ritter get special thanks.1 (1998)Market efficiency, long-term …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Investigating the impact of AI-powered technologies on Instagrammers’ purchase decisions in digitalization era–A study of the fashion and apparel industry (2022)Investigating the impact of A…The Internationalization Process of the Firm—A Model of Knowledge Development and Increasing Foreign Market Commitments (1977)Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology (1992)Dynamic capabilities and strategic management (1997)Transforming disadvantages into advantages: developing-country MNEs in the least developed countries (2008)Why do Chinese firms tend to acquire strategic assets in international expansion? (2008)How emerging market governments promote outward FDI: Experience from China (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Heart and Mind in Conflict: the Interplay of Affect and Cognition in Consumer Decision Making (1999)Customer satisfaction with services: putting perceived value into the equation (2000)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)CAPITAL ASSET PRICES: A THEORY OF MARKET EQUILIBRIUM UNDER CONDITIONS OF RISK* (1964)The Cross-Section of Expected Stock Returns (1992)Common risk factors in the returns on stocks and bonds (1993)Investor Psychology and Asset Pricing (2001)More Than Words: Quantifying Language to Measure Firms' Fundamentals (2008)Presidential Address: Discount Rates (2011)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Distribution of the Estimators for Autoregressive Time Series with a Unit Root (1979)Distribution of the Estimators for Autoregressive Time Series With a Unit Root (1979)The distribution of realized stock return volatility (2001)Asymmetric correlations of equity portfolios (2002)Default Risk in Equity Returns (2004)The Econometrics of Financial Markets (2012)Risk, Return, and Equilibrium: Empirical Tests (1973)Illiquidity and stock returns: cross-section and time-series effects (2002)Giving Content to Investor Sentiment: The Role of Media in the Stock Market (2007)Integración de los mercados financieros Latinoamericanos por medio de MILA (2020)Judgment under Uncertainty: Heuristics and Biases (1974)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Econometrics of Event Studies**We thank Espen Eckbo, Jon Lewellen, Adam Kolasinski, and Jay Ritter for insightful comments, and Irfan Safdar and Alan Wancier for research assistance. (2007)Driven to Distraction: Extraneous Events and Underreaction to Earnings News (2009)Investor Inattention and Friday Earnings Announcements (2009)Rigour in qualitative case-study research (2013)The Implication of Using NVivo Software in Qualitative Data Analysis: Evidence-Based Reflections (2015)The circular economy umbrella: Trends and gaps on integrating pathways (2017)Stochastic Convenience Yield and the Pricing of Oil Contingent Claims (1990)Inefficient Markets (2000)Equity Premia as Low as Three Percent? Evidence from Analysts' Earnings Forecasts for Domestic and International Stock Markets (2001)
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References

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  • 2006Investor Sentiment and the Cross‐Section of Stock Returns6,042 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2007International expansion of emerging market enterprises: A springboard perspective3,117 cited
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  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
  • 2015Proof that Properly Anticipated Prices Fluctuate Randomly2,078 cited
  • 2003Investor sentiment and the near-term stock market1,336 cited
  • 2006The Liability of Good Reputation: A Study of Product Recalls in the U.S. Automobile Industry743 cited
  • 2005Customer Satisfaction and Stock Prices: High Returns, Low Risk735 cited
  • 2009

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Marketing and Firm Value: Metrics, Methods, Findings, and Future Directions
721 cited
  • 2000Investor Sentiment and Stock Returns648 cited
  • 2011Does Chatter Really Matter? Dynamics of User-Generated Content and Stock Performance623 cited
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    • 2022Investigating the impact of AI-powered technologies on Instagrammers’ purchase decisions in digitalization era–A study of the fashion and apparel industry151 cited