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Minimising Risk—The Application of Kotter’s Change Management Model on Customer Relationship Management Systems: A Case Study
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Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Socioemotional Wealth in Family Firms (2012)Sensemaking in Organizations: Taking Stock and Moving Forward (2013)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)The Measurement of Observer Agreement for Categorical Data (1977)A resource‐based view of the firm (1984)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Increasing firm agility through the use of data analytics: The role of fit (2017)Business intelligence and analytics use, innovation ambidexterity, and firm performance: A dynamic capabilities perspective (2019)Towards Sustainable Textile and Apparel Industry: Exploring the Role of Business Intelligence Systems in the Era of Industry 4.0 (2020)Organizational Change: A Review of Theory and Research in the 1990s (1999)2 How Actors Change Institutions: Towards a Theory of Institutional Entrepreneurship (2009)Sustainable business model innovation: A review (2018)Challenging “Resistance to Change” (1999)
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References

  • 2007Theory Building From Cases: Opportunities And Challenges16,720 cited
  • 2009Leading change: why transformation efforts fail4,513 cited
  • 2005Organisational change management: A critical review1,262 cited
  • 1995Leading change: Why transformation efforts fail1,203 cited
  • 2004Uncertainty during organizational change: Is it all about control?470 cited
  • 2005All changes great and small: Exploring approaches to change and its leadership410 cited
  • 2012Back to the future: revisiting Kotter's 1996 change model371 cited
  • 2015Integrating the organizational change literature: a model for successful change344 cited
  • 2016Getting value from Business Intelligence systems: A review and research agenda291 cited
  • 2015Extending the understanding of critical success factors for implementing business intelligence systems180 cited
  • 2009The State of Research on Information Systems Success170 cited
  • 2007Built to Change: How to Achieve Sustained Organizational Effectiveness163 cited
  • 2007Descubrir de qué se está hecho160 cited
  • 2014Using Kotter’s Eight Stage Process to Manage an Organisational Change Program: Presentation and Practice144 cited
  • 2005Change through persuasion.

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  • 2011Credibility117 cited
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