SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Service Excellence in Marketing for Firms
16 references·0 citing·47 second hop
Service Excellence in Marketing for Firms (2021)Service Excellence in Marketing for FirmsMarketing Excellence: Nature, Measurement, and Investor Valuations (2020)Marketing Excellence: Nature,…What Is Employee Engagement? (2019)What Is Employee Engagement?Opportunities for and Tensions Surrounding the Use of Technology-Enabled Mental Health Services in Community Mental Health Care (2019)Opportunities for and Tension…Negative and positive customer shopping experience in an online context (2019)Negative and positive custome…Managing service encounters with emotional intelligence (2019)Managing service encounters w…Improving Millennial Employee Well-Being and Task Performance in the Hospitality Industry: The Interactive Effects of HRM and Responsible Leadership (2019)Improving Millennial Employee…Linking organizational service orientation to retailer profitability: Insights from the service-profit chain (2018)Linking organizational servic…The role of data privacy in marketing (2016)The role of data privacy in m…Delighting the Customer: Creativity-Oriented High-Performance Work Systems, Frontline Employee Creative Performance, and Customer Satisfaction (2016)Delighting the Customer: Crea…Optimizing Service Productivity (2011)Optimizing Service Productivi…How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism (2011)How Can Stressed Employees De…Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior (2011)Generating Sales While Provid…The four things a service business must get right. (2008)The four things a service bus…Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency, and Customer Satisfaction (2008)Do Frontline Mechanisms Matte…Clueing in customers. (2003)Clueing in customers.SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Understanding social media effects across seller, retailer, and consumer interactions (2013)Individual ambidexterity: the duality of exploration and exploitation and its relationship with innovative performance (2016)Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler (2017)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)IT-Related Service (2013)Analyzing Customer Experience Feedback Using Text Mining (2014)The Future of Frontline Research (2016)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model (2015)Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources (2015)Managing service employees: literature review, expert opinions, and research directions (2016)A theory of justice original editionA Theory of Psychological Reactance (1968)A perspective on judgment and choice: Mapping bounded rationality. (2003)Data Privacy: Effects on Customer and Firm Performance (2016)Digital technologies: tensions in privacy and data (2022)Personalization in personalized marketing: Trends and ways forward (2022)Scale Development : Theory and Applications (1991)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Fostering mutual gains: Explaining the influence of high‐performance work systems and leadership on psychological health and service performance (2019)The effects of high‐involvement work systems and shared leadership on team creativity: A multilevel investigation (2019)Organizational climate and creative performance in the public sector (2020)Self-Reports in Organizational Research: Problems and Prospects (1986)How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics (2021)The customer retail app experience: Implications for customer loyalty (2021)The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience (2021)The Commitment-Trust Theory of Relationship Marketing (1994)On Persistence in Mutual Fund Performance (1997)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)A global perspective on the marketing mix across time and space (2021)The future of marketing analytics in the sharing economy (2022)Big data analytics capability, marketing agility, and firm performance: a conceptual framework (2024)Building a University Brand from Within: University Administrators' Perspectives of Internal Branding (2008)Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings (2008)A Text Mining and Multidimensional Sentiment Analysis of Online Restaurant Reviews (2016)Service innovation readiness: Dimensions and performance outcome (2012)The Worldwide Expansion of “Organization” (2013)Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach (2014)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2016The role of data privacy in marketing898 cited
  • 2011Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior313 cited
  • 2019Negative and positive customer shopping experience in an online context199 cited
  • 2011Optimizing Service Productivity195 cited
  • 2011How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism160 cited
  • 2016Delighting the Customer: Creativity-Oriented High-Performance Work Systems, Frontline Employee Creative Performance, and Customer Satisfaction151 cited
  • 2008The four things a service business must get right.148 cited
  • 2003Clueing in customers.131 cited
  • 2020Marketing Excellence: Nature, Measurement, and Investor Valuations128 cited
  • 2008Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency, and Customer Satisfaction119 cited
  • 2019Improving Millennial Employee Well-Being and Task Performance in the Hospitality Industry: The Interactive Effects of HRM and Responsible Leadership98 cited
  • 2019Opportunities for and Tensions Surrounding the Use of Technology-Enabled Mental Health Services in Community Mental Health Care81 cited
  • 2019

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

What Is Employee Engagement?
62 cited
  • 2019Managing service encounters with emotional intelligence62 cited
  • 2018Linking organizational service orientation to retailer profitability: Insights from the service-profit chain59 cited
  • Cited by

    No citing works inside the corpus for this window.