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Customer Loyalty and Patronage of Quick Service Restaurant in Nigeria
16 references·0 citing·42 second hopsampled
Customer Loyalty and Patronage of Quick Service Restaurant in Nigeria (2020)Customer Loyalty and Patronage of Quick S…Reinventing Marketing to Manage the Environmental Imperative (2011)Reinventing Marketing to Mana…The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions (2004)The Price is Unfair! A Concep…Consumer Perceptions of Price (Un)Fairness (2003)Consumer Perceptions of Price…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Role of Marketing (1999)The Role of MarketingCustomer loyalty and complex services (1998)Customer loyalty and complex …: A tool for measuring service quality in restaurants (1995): A tool for measuring servic…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Alternative Ways of Assessing Model Fit (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Customer repurchase intention (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Whence Consumer Loyalty? (1999)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)An approach to environmental psychology (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Advances in Consumer Research (2025)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)An Integrative Model Of Organizational Trust (1995)Reference Price Research: Review and Propositions (2005)'It's Reducing a Human Being to a Percentage' (2018)The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants (2019)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Possessions and the Extended Self (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Market Orientation: Antecedents and Consequences (1993)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,666 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,349 cited
  • 2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,537 cited
  • 1998Customer loyalty and complex services1,291 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
  • 2003Consumer Perceptions of Price (Un)Fairness1,094 cited
  • 2011Reinventing Marketing to Manage the Environmental Imperative1,046 cited
  • 1978Brand Loyalty: Measurement and Management990 cited
  • 1995: A tool for measuring service quality in restaurants915 cited

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  • 1999The Role of Marketing834 cited
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