SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A STUDY OF THE SATISFACTION OF THE POPULATION OF MAJOR LITHUANIAN CITIES WITH PUBLIC TRANSPORT SERVICES
16 references·1 citing·50 second hop
A STUDY OF THE SATISFACTION OF THE POPULATION OF MAJOR LITHUANIAN CITIES WITH PUBLIC TRANSPORT SERVICES (2021)A STUDY OF THE SATISFACTION OF THE POPULA…THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE AND CUSTOMER LOYALTY ON BRAND POWER: EMPIRICAL EVIDENCE FROM HOTEL INDUSTRY (2018)THE IMPACT OF CUSTOMER SATISF…The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector (2016)The Relationship between Serv…Measuring the influence of bus service quality on the perception of users (2016)Measuring the influence of bu…Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland (2016)Customer perceptions of quali…An empirical research on customer satisfaction study: a consideration of different levels of performance (2016)An empirical research on cust…Planning, operation, and control of bus transport systems: A literature review (2015)Planning, operation, and cont…Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips (2013)Understanding the travel expe…Customer Satisfaction Index – as a Base for Strategic Marketing Management (2013)Customer Satisfaction Index –…The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå (2011)The relationship between cust…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox (2009)Service Supply and Customer S…A Stated Preference Experiment for Measuring Service Quality in Public Transport (2008)A Stated Preference Experimen…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…The service concept: the missing link in service design research? (2002)The service concept: the miss…Understanding the Structure of Consumers' Satisfaction Evaluations of Service Delivery (1991)Understanding the Structure o…Determinants of Public Service Quality: An Exploratory Factor Analysis (2025)Determinants of Public Servic…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Heterogeneity in desired bus service quality from users’ and potential users’ perspective (2019)How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison (2021)The impact of traffic demand management policy mix on commuter travel choices (2022)The House of Quality (1988)Kansei Engineering: A new ergonomic consumer-oriented technology for product development (1995)Service Management and Marketing: A Customer Relationship Management Approach (2000)Modelling user perception of bus transit quality considering user and service heterogeneity (2013)An integrated MCDM approach to evaluate public transportation systems in Tehran (2017)SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives (2017)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Perceived service quality in bus transit service: A structural equation approach (2013)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Handbooks in operations research and management science (1989)Transit network design and scheduling: A global review (2008)A review of urban transportation network design problems (2013)MULTIPLE CRITERIA DECISION-MAKING TECHNIQUES IN TRANSPORTATION SYSTEMS: A SYSTEMATIC REVIEW OF THE STATE OF THE ART LITERATURE (2015)Customized bus service design for jointly optimizing passenger-to-vehicle assignment and vehicle routing (2017)Public transport planning adaption under the COVID-19 pandemic crisis: literature review of research needs and directions (2020)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Impact of Ethical Sales Behaviour on Customer Satisfaction, Trust and Loyalty to the Company: An Empirical Study in the Financial Services Industry (2003)Customer Loyalty in e-Commerce Settings: An Empirical Study (2008)The Effect of Tourist Relationship Perception on Destination Loyalty at a World Heritage Site in China (2014)Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)The Process of Customer Engagement: A Conceptual Framework (2008)Customer engagement, buyer‐seller relationships, and social media (2012)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Basic Marketing: A Managerial Approach (1978)Service Positioning through Structural Change (1987)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Towards a Better Measure of Customer Experience (2013)Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach (2018)Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach (2020)Interval valued intuitionistic fuzzy AHP-WASPAS based public transportation service quality evaluation by a new extension of SERVQUAL Model: P-SERVQUAL 4.0 (2021)Coefficient Alpha and the Internal Structure of Tests (1951)The influence of service quality, university image on student satisfaction and student loyalty (2019)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Modelling user perception of bus transit quality (2010)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)
this work references cited by second hop

References

  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2002The service concept: the missing link in service design research?766 cited
  • 2015Planning, operation, and control of bus transport systems: A literature review729 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2008A Stated Preference Experiment for Measuring Service Quality in Public Transport271 cited
  • 2016The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector245 cited
  • 2016Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland219 cited
  • 1991Understanding the Structure of Consumers' Satisfaction Evaluations of Service Delivery194 cited
  • 2009Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox170 cited
  • 2018THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE AND CUSTOMER LOYALTY ON BRAND POWER: EMPIRICAL EVIDENCE FROM HOTEL INDUSTRY126 cited
  • 2013Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips124 cited
  • 2016

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

An empirical research on customer satisfaction study: a consideration of different levels of performance
104 cited
  • 2016Measuring the influence of bus service quality on the perception of users78 cited
  • 2013Customer Satisfaction Index – as a Base for Strategic Marketing Management77 cited
  • 2011The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå72 cited
  • Cited by

    • 2025Determinants of Public Service Quality: An Exploratory Factor Analysis4 cited