The Mediating Role of Motivation between Organizational Climate and Organizational Citizenship behaviour in the Jordanian Telecommunication Companies

Amneh Almaqableh · Khatijah Binti Omar · Azlinzuraini Ahmad · Nuri Herachwati · Hazriyanto Hazriyanto

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Employee Performance and Management Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Abstract

The study's goal was to determine the computerized organizational climate (OC) and their relationship to improving the organizational citizenship behaviour with motivation as mediating of the employees of the Jordanian telecommunication companies. A questionnaire was prepared and produced to gather data and measure the study variables in order to meet the study's objectives. SmartPLS (3.3.2) was used. 350 randomly selected respondents from three major telecommunication companies in Jordan were given the self-administered questionnaire. The study found the following direct effects are positive and significant namely, OC on OCB (β=0.484; P = 0.000), OC on motivation (β=0.852; P = 0.000), and motivation on OCB (β=0.383; P = 0.013). The study also found motivation mediates the relationship between OC and OCB. Overall, the findings support OC and its link to motivation as a means for businesses to assist employees in improving their OCB.

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References

1988Organizational Citizenship Behavior: The Good Soldier Syndrome.2006Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework 2002The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis.1998The effects of organizational citizenship behavior on performance judgments: A field study and a laboratory experiment.2006Public service motivation and organizational citizenship behavior in Korea 2018Effect of Motivation on Employee Performance In Public Middle Level Technical Training Institutions In Kenya 2015Organizational citizenship behaviour 2014Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation

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2022Organizational Commitment: The Mediator for Work Motivation and Organizational Climate Toward Organizational Citizenship Behavior (OCB)

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