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The Effect of Ewom, Digital Marketing, Customer Satisfaction on Customer Loyalty (Shopee Customer Survey in Pangkalan Brandan)
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The Effect of Ewom, Digital Marketing, Customer Satisfaction on Customer Loyalty (Shopee Customer Survey in Pangkalan Brandan) (2021)The Effect of Ewom, Digital Marketing, Cu…PENERAPAN STRATEGI DIGITAL MARKETING, TEORI ANTRIAN TERHADAP TINGKAT KEPUASAN PELANGGAN (Studi Kasus di MyBCA Ciputra World Surabaya) (2022)PENERAPAN STRATEGI DIGITAL MA…PERAN KEPERCAYAAN MEREK MEMEDIASI ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN (2019)PERAN KEPERCAYAAN MEREK MEMED…FACTORS AFFECTING CUSTOMER LOYALTY IN THE BUSINESS MARKET - AN EMPIRICAL STUDY IN THE REPUBLIC OF SERBIA (2018)FACTORS AFFECTING CUSTOMER LO…Analisis Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Dan Kepercayaan Pelanggan Sebagai Variabel Intervening Pada Asuransi Jiwa Manulife Indonesia-Surabaya (2014)Analisis Pengaruh Kualitas La…Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions (2013)Effects of Restaurant Satisfa…Service, Quality & Satisfaction (2011)Service, Quality & Satisfacti…Basic methods of policy analysis and planning (1986)Basic methods of policy analy…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)A THEORY OF HUMAN MOTIVATION (2017)PENGANGGURAN DAN TAWARAN SOLUTIF DALAM PERSPEKTIF ISLAM (2018)Pengaruh Kepercayaan dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Pengguna Jasa Pengiriman Paket Pada PT. JNE Express Cabang Jember dengan Kepuasan Sebagai Variabel Intervening (2019)HOW TRUST, RISK TOWARD ATTITUDE WHEN SHOPPING RETAIL ONLINE (2020)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)A Literature Review of Word of Mouth and Electronic Word of Mouth: Implications for Consumer Behavior (2017)What Is Influencer Marketing and How Does It Target Children? A Review and Direction for Future Research (2019)Strengthening the Satisfaction-Profit Chain (2000)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Analisis Pengaruh Kepuasan, Kualitas layanan, Dan Nilai Harga Terhadap Loyalitas Pelanggan Pada Restoran Seafood Di Kota Batam (2022)Manajemen Pemasaran 2 (2002)Electronic word-of-mouth in hospitality and tourism management (2007)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)The Influence of Word of Mouth, Service Quality, and Brand Image on Consumer Loyalty through Brand Trust in PT. Virama Karya (Persero) Surabaya (2022)The role of brand image and brand trust in mediating the influence of e-WOM on purchase decision (case of video-on-demand Netflix) (2022)The Influence Of Celebrity Endorsers And Electronic Word Of Mouth On Purchase Decision Trust On Lazada Marketplace Surabaya (2023)Discourse Coalitions and the Institutionalization of Practice (1993)The Argumentative Turn in Policy Analysis and Planning (1993)Public procurement re-examined (2001)The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand on Customer Loyalty – The Survey on Student as im3 Users in Depok, Indonesia (2014)Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Harga terhadap Kepuasan dan Loyalitas Konsumen (2019)Strategi Bertahan UMKM di Tengah Pandemi Covid-19 (2020)STRATEGI PEMASARAN DIGITAL PADA USAHA FANNY’S FOOD SAMARINDA TAHUN 2021 (2022)
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References

  • 2011Service, Quality & Satisfaction1,309 cited
  • 1986Basic methods of policy analysis and planning574 cited
  • 2013Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions300 cited
  • 2022PENERAPAN STRATEGI DIGITAL MARKETING, TEORI ANTRIAN TERHADAP TINGKAT KEPUASAN PELANGGAN (Studi Kasus di MyBCA Ciputra World Surabaya)38 cited
  • 2014Analisis Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Dan Kepercayaan Pelanggan Sebagai Variabel Intervening Pada Asuransi Jiwa Manulife Indonesia-Surabaya36 cited
  • 2019PERAN KEPERCAYAAN MEREK MEMEDIASI ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN28 cited
  • 2018FACTORS AFFECTING CUSTOMER LOYALTY IN THE BUSINESS MARKET - AN EMPIRICAL STUDY IN THE REPUBLIC OF SERBIA20 cited

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