Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

It Is Me, Chatbot: Working to Address the COVID-19 Outbreak-Related Mental Health Issues in China. User Experience, Satisfaction, and Influencing Factors

16 references·16 citing·52 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2001Consumer perceived value: The development of a multiple item scale6,635 cited
1991Why we buy what we buy: A theory of consumption values4,924 cited
2017Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial2,713 cited
2006Digital divide research, achievements and shortcomings2,042 cited
2020Online mental health services in China during the COVID-19 outbreak1,992 cited
2007How to Sustain the Customer Experience:1,784 cited
1988Response Determinants in Satisfaction Judgments1,685 cited
2010Satisfaction: A Behavioral Perspective on the Consumer892 cited
1990A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research712 cited
2020Understanding the attitude and intention to use smartphone chatbots for shopping636 cited
2019An overview of the features of chatbots in mental health: A scoping review602 cited
2018Transforming the communication between citizens and government through AI-guided chatbots566 cited
1979Disconfirmation of consumer expectations through product trial.551 cited
2012The impacts of information quality and system quality on users' continuance intention in information-exchange virtual communities: An empirical investigation

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

507 cited

2014A review of verbal and non-verbal human–robot interactive communication453 cited

2010User experience, satisfaction, and continual usage intention of IT398 cited

Cited by

2023How does anthropomorphism improve human-AI interaction satisfaction: a dual-path model146 cited
2023Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness99 cited
2022“I am chatbot, your virtual mental health adviser.” What drives citizens’ satisfaction and continuance intention toward mental health chatbots during the COVID-19 pandemic? An empirical study in China77 cited
2023Making governance agile: Exploring the role of artificial intelligence in China’s local governance72 cited
2023What Drives User Stickiness and Satisfaction in OTT Video Streaming Platforms? A Mixed-Method Exploration71 cited
2024Understanding Chatbot Adoption in Local Governments: A Review and Framework66 cited
2024User engagement, attitudes, and the effectiveness of chatbots as a mental health intervention: A systematic review63 cited
2022Does gender really matter? Exploring determinants behind consumers' intention to use contactless fitness services during the COVID-19 pandemic: a focus on health and fitness apps55 cited
2024The Efficacy of Conversational AI in Rectifying the Theory-of-Mind and Autonomy Biases: Comparative Analysis32 cited
2023Meeting the Behavioral Health Needs of Health Care Workers During COVID-19 by Leveraging Chatbot Technology: Development and Usability Study21 cited
2023Information under lockdown: A content analysis of government communication strategies on Facebook during the COVID-19 outbreak16 cited
2025AI-human interactions in healthcare: exploring users’ post-adoption behaviors of AI mental health chatbots15 cited
2024Therapy and Emotional Support through a Chatbot15 cited
2024Exploring the adoption patterns of matrimonial apps: An analysis of user gratifications13 cited
2023The Role of Chatbots in Mental Health Interventions: User Experiences10 cited
2025Do ethical issues influence the interest of young people in using artificial intelligence? An integrated application of qualitative comparative analysis8 cited