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Design of win-win return policies for online retailers · Study

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ArticleDesign of win-win return policies for online retailers

Huirong Fan2021

Article2021

Design of win-win return policies for online retailers

Huirong Fan · Moutaz J. Khouja · Jing Zhou

25 citations·0/0 files stored·European Journal of Operational Research

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Supply Chain and Inventory Management Consumer Market Behavior and Pricing Sustainable Supply Chain Management

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References

1997Manufacturer's Return Policies and Retail Competition 2008Consumer Returns Policies and Supply Chain Performance 1995Money back guarantees in retailing: matching products to consumer tastes 2015The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review 2020Consumer Return Policies in Omnichannel Operations 2017Return strategy and pricing in a dual-channel supply chain 1996Controlling product returns in direct marketing 2016Counteracting Strategic Purchase Deferrals: The Impact of Online Retailers’ Return Policy Decisions

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2024An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention 2022Strategies for the retail platform to counteract match uncertainty: Virtual showroom and return or exchange policy 2023Optimizing price, order quantity, and return policy in the presence of consumer opportunistic behavior for online retailers 2024Managing consumer bracketing purchases: Optimal return policy analysis 2022Reducing ecommerce returns with return credits

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2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysisreview · 16 shared references 2023Optimizing price, order quantity, and return policy in the presence of consumer opportunistic behavior for online retailersarticle · 14 shared references 2021Competing e-tailers’ adoption strategies of buy-online-and-return-in-store servicearticle · 12 shared references 2020Impact of buy-online-and-return-in-store service on omnichannel retailing: A supply chain competitive perspectivearticle · 10 shared references 2019The effect of return and price adjustment policies on a retailer’s performancearticle · 10 shared references 2018The impact of customer returns and bidirectional option contract on refund price and order decisionsarticle · 9 shared references

Details

Year2021

Typearticle

Published2021-11-24

VenueEuropean Journal of Operational Research

ISSN-L0377-2217

Languageen

Citations25

Files0 public / 0

ShelfSupply Chain and Inventory Management

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doi10.1016/j.ejor.2021.11.030

openalex_workW3215087900

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2023The over-ordering problem in trade credit: Role of return policies