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• 1995Information Technology As A Factor Of Production: The Role Of Differences Among Firms616 cited
• 2009Service Science, Management, Engineering, and Design (SSMED)206 cited
• 2000Bed and Breakfasts, Small Inns, and the Internet: The Impact of Technology on the Globalization of Small Businesses173 cited
• 2010Internationalisation of services.168 cited
• 2001Market versus societal orientation in the nonprofit context154 cited
• 2003Unique aspects of stress in human service work139 cited
• 1990Managing Technologically Innovative Team Efforts Toward New Product Success138 cited
• 2002Operationalizing the Marketing Concept in the Nonprofit Sector115 cited
• 2013An optimization model for product returns using genetic algorithms and artificial immune system110 cited
• 2006Which service quality dimensions are important in inbound tourism?90 cited
• 2019Hospital service quality evaluation with IVIF-PROMETHEE and a case study81 cited
• 1993Service-Led Rural Development: Definitions, Theories, and Empirical Evidence81 cited
• 1991The Location and Growth of Business and Professional Services in American Metropolitan Areas, 1976–198674 cited
• 1989Agglomeration of Services in American Metropolitan Areas