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„Return on Quality“ · Study

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Chapter„Return on Quality“

Gerd F. Kamiske1996

Chapter1996

„Return on Quality“

Gerd F. Kamiske

73 citations·0/0 files stored·Springer eBooks

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Quality and Supply Management Accounting and Organizational Management Management Systems and Quality Improvement

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2012Handbook of Tourism and Quality-of-Life Research 1996Customer Satisfaction in the Tourist Industry 2006Cultural/Heritage Destinations: Tourist Satisfaction and Market Segmentation 1998Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context 2008Drivers Of Customer Loyalty In A Retail Store Environment 2013Major Moderators Influencing the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty 1998A comparison of service delivery processes of different complexity 1999A Framework for Monitoring Customer Satisfaction:

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Year1996

Typechapter

Published1996-01-01

VenueSpringer eBooks

Languagede

Citations73

Files0 public / 0

ShelfQuality and Supply Management

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doi10.1007/978-3-642-79670-8_4

openalex_workW339389187

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