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„Return on Quality“
0 references·16 citing·50 second hopsampled
„Return on Quality“ (1996)„Return on Quality“Six Sigma adoption in public utilities: a case study (2015)Six Sigma adoption in public …Major Moderators Influencing the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty (2013)Major Moderators Influencing …Handbook of Tourism and Quality-of-Life Research (2012)Handbook of Tourism and Quali…Service quality and customer retention in mobile telephony (2009)Service quality and customer …Drivers Of Customer Loyalty In A Retail Store Environment (2008)Drivers Of Customer Loyalty I…Toward a Valid Measure of E-Retailing Service Quality (2007)Toward a Valid Measure of E-R…Cultural/Heritage Destinations: Tourist Satisfaction and Market Segmentation (2006)Cultural/Heritage Destination…A comparative analysis of cultural, conceptual and practical constraints on quality management implementations--findings from Australian and Korean banking industries (2003)A comparative analysis of cul…La contribution des différents éléments d'une grande surface alimentaire à la satisfaction du client (2002)La contribution des différent…Managing quality: critical links and a contingency model (2000)Managing quality: critical li…A Framework for Monitoring Customer Satisfaction: (1999)A Framework for Monitoring Cu…Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context (1998)Alternative Indexes for Monit…A comparison of service delivery processes of different complexity (1998)A comparison of service deliv…The price of competitiveness in competitive pricing (1997)The price of competitiveness …Modelling customer satisfaction in Telecom New Zealand (1997)Modelling customer satisfacti…Customer Satisfaction in the Tourist Industry (1996)Customer Satisfaction in the …Handbook of Qualitative Research (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Stress: Appraisal and Coping (2013)Impacts of festivals and events on residents’ well-being (2016)Memorable tourism experiences: antecedents and outcomes (2017)An Analysis of the Factors behind the Citizen’s Attitude of Rejection towards Tourism in a Context of Overtourism and Economic Dependence on This Activity (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Influence of the Product Package on Functional and Symbolic Associations of Brand Image (2009)Satisfaction: a behavioral perspective on the consumer (2010)Congruence perçue par le consommateur: vers une clarification du concept, de sa formation et de sa mesure (2011)The dilemma of flavor and color in the choice of packaging by children (2011)Advances in Consumer Research (2025)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Exploring the relationship between intentional and behavioral loyalty in the context of e-tailing (2014)Sustainable Service Quality and Customer Loyalty: The Role of Customer Satisfaction and Switching Costs in the Pakistan Cellphone Industry (2019)THE EFFECT OF BRAND IMAGE, SERVICE QUALITY, AND CUSTOMER VALUE ON CUSTOMER SATISFACTION (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Destination risk perceptions among U.S. residents for London as the host city of the 2012 Summer Olympic Games (2013)The classification of heritage tourists: a case of Hue City, Vietnam (2013)Chinese heritage tourists to heritage sites: what are the effects of heritage motivation and perceived authenticity on satisfaction? (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Behavioral Consequences of Service Quality (1996)Cultural Sensitivity to Satisfaction and Service Quality Measures (2001)Destination Evaluation: The Role of Previous Travel Experience and Trip Characteristics (2007)Effect of Perceived Service Quality on Customer Satisfaction in Hospitality Industry: Gronroos’ Service Quality Model Development (2013)Out of the Crisis (1982)Total quality management as competitive advantage: A review and empirical study (1995)MANAGING QUALITY IN HIGHER EDUCATION (2007)Operations management (2010)Quality management initiatives in Europe: An empirical analysis according to their structural elements (2010)A stakeholders’ perspective on barriers to adopt sustainable practices in MSME supply chain (2018)An Investigation into the Determinants of Customer Satisfaction (1982)Measuring Service Quality: A Reexamination and Extension (1992)Managing customer satisfaction and retention: A case of tourist destinations, Turkey (2001)Understanding the relationships between perceived travel experiences, overall satisfaction, and destination loyalty (2012)Destination loyalty modeling of the global tourism (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Are drivers of customer satisfaction different for buyers/users from different functional areas? (2007)The Cost of Customer Satisfaction: A Framework for Strategic Cost Management in Service Industries (2007)Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study (2012)Coefficient Alpha and the Internal Structure of Tests (1951)An Analysis of Brand Image, Perceived Quality, Customer Satisfaction and Re-purchase Intention in Iranian Department Stores (2012)Linking customer loyalty to customer satisfaction and store image: a structural model for retail stores (2013)An Empirical Evidence Study of Consumer Perception and Socioeconomic Profiles for Digital Stores in Vietnam (2020)Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions (2009)Measurement of Service Quality in the Hotel Sector: The Case of Northern Poland (2013)Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry (2016)
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  • 2012Handbook of Tourism and Quality-of-Life Research303 cited
  • 1996Customer Satisfaction in the Tourist Industry174 cited
  • 2006Cultural/Heritage Destinations: Tourist Satisfaction and Market Segmentation145 cited
  • 1998Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context117 cited
  • 2008Drivers Of Customer Loyalty In A Retail Store Environment112 cited
  • 2013Major Moderators Influencing the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty85 cited
  • 1998A comparison of service delivery processes of different complexity69 cited
  • 1999A Framework for Monitoring Customer Satisfaction:69 cited
  • 2000Managing quality: critical links and a contingency model65 cited
  • 2002La contribution des différents éléments d'une grande surface alimentaire à la satisfaction du client60 cited
  • 2009Service quality and customer retention in mobile telephony50 cited
  • 1997The price of competitiveness in competitive pricing48 cited
  • 2007Toward a Valid Measure of E-Retailing Service Quality28 cited
  • 1997Modelling customer satisfaction in Telecom New Zealand28 cited

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  • 2015Six Sigma adoption in public utilities: a case study27 cited
  • 2003A comparative analysis of cultural, conceptual and practical constraints on quality management implementations--findings from Australian and Korean banking industries26 cited