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• 2006When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions.494 cited
• 1983Procedural Justice, Participation, and the Fair Process Effect in Groups and Organizations471 cited
• 1997Procedural and distributive justice: What is fair depends more on what comes first than on what comes next.453 cited
• 1999GENDER DIFFERENCES IN NEGOTIATION OUTCOME: A META‐ANALYSIS430 cited
• 1987Work experiences, job performance, and feelings of personal and family well-being338 cited
• 1993Providing public assistance: Cognitive and motivational processes underlying liberal and conservative policy preferences.318 cited
• 2003The Justice Motive: Where Social Psychologists Found It, How they Lost It, and Why They May Not Find It Again298 cited
• 1988Equity and workplace status: A field experiment.283 cited
• 1992Allocating scarce resources: A contingency model of distributive justice266 cited
• 2014CRM to social CRM: the integration of new technologies into customer relationship management262 cited
• 1992Communication and Motivational Predictors of the Dynamics of Organizational Innovation234 cited
• 2004Classroom justice: student aggression and resistance as reactions to perceived unfairness229 cited
• 2006Tomorrow I’ll be me: The effect of time perspective on the activation of idealistic versus pragmatic selves