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Direct Effect of Service Quality Dimensions on Customer Satisfaction and Customer Loyalty in Nigerian Islamic Bank
16 references·1 citing·38 second hop
Direct Effect of Service Quality Dimensions on Customer Satisfaction and Customer Loyalty in Nigerian Islamic Bank (2013)Direct Effect of Service Quality Dimensio…Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan (2012)Service Quality, Customer Sat…An examination of the relationship between service quality perception and customer satisfaction (2008)An examination of the relatio…Understanding the salience of cultural dimensions on relationship marketing, it’s underpinnings and aftermaths (2004)Understanding the salience of…Assessing the Performance of Islamic Banks: Some Evidence from the Middle East (2001)Assessing the Performance of …Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination (1997)Modelling the relationship be…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Understanding Customer Expectations of Service (1991)Understanding Customer Expect…The PIMS principles: Linking strategy to performance (1989)The PIMS principles: Linking …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Psychological research methods: A conceptual approach (1985)Psychological research method…From Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…Customer loyalty to newly opened cafés and restaurants in Malaysia (2016)Customer loyalty to newly ope…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. 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(2002)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)First-mover advantages (1988)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Innovation, organizational capabilities, and the born-global firm (2004)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1985From Intentions to Actions: A Theory of Planned Behavior19,049 cited
  • 1970Determining Sample Size for Research Activities18,904 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 1989The PIMS principles: Linking strategy to performance1,302 cited
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  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 2008An examination of the relationship between service quality perception and customer satisfaction279 cited
  • 2001Assessing the Performance of Islamic Banks: Some Evidence from the Middle East149 cited
  • 2004Understanding the salience of cultural dimensions on relationship marketing, it’s underpinnings and aftermaths

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110 cited
  • 1985Psychological research methods: A conceptual approach66 cited
  • 2012Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan51 cited
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    • 2016Customer loyalty to newly opened cafés and restaurants in Malaysia22 cited