Evaluating the accessibility of Malaysia e-government website

Wan Abdul Rahim Wan Mohd Isa · Muhammad Rashideen Suhami · Noor Ilyani Safie

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Digital Accessibility for Disabilities E-Government and Public Services Usability and User Interface Design

Abstract

With the proliferation number existence of Malaysia e-government websites, the accessibility feature may has been overlooked by website developers.Thus, the main objective of this study is to investigate the accessibility of Malaysia e-government websites with reference to the Web Content Accessibility Guidelines 1.0 (WCAG) by using quantitative measures to evaluate accessibility.Samples of 155 websites were selected from federal government websites and state government websites from http://www.malaysia.gov.my. The evaluation process was done by using automatic evaluation tool, EvalAccess 2.0 which revealed several issues on accessibility.We end our study with few recommendations for further improvement of the accessibility features.

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2005e-Government Website Accessibility: In-Depth Evaluation of Saudi Arabia and Oman 2002Constructing Accessible Web Sites 2006The accessibility of Chinese local government Web sites: An exploratory study 2001Web accessibility for people with disabilities: an introduction for Web developers 2002Accessibility of Alabama government Web sites 2006E-Government Web Site Accessibility in Australia and China 2009Accessibility and findability of local e-government websites in the Czech Republic 2005Website accessibility: a survey of local e-government websites and legislation in Northern Ireland

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2011Accessibility of Websites for People with Disabilities (PWD) in Malaysia: An Empirical Investigation 2019Automated Validation of Accessibility of Brazilian Judiciary Agencies Websites

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