References

• 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.31,356 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
• 1974An approach to environmental psychology7,295 cited
• 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
• 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
• 1980Emotion: A Psychoevolutionary Synthesis2,487 cited
• 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
• 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
• 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
• 2012The Experience Economy1,886 cited
• 1988Response Determinants in Satisfaction Judgments1,685 cited
• 1989A Critical review of consumer satisfaction1,522 cited
• 1990Delivering Quality Service1,326 cited
• 1983Modeling Consumer Satisfaction Processes Using Experience-Based Norms