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THE RESPONSE OF THE RESTAURANT INDUSTRY TO THE FINANCIAL CRISIS
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THE RESPONSE OF THE RESTAURANT INDUSTRY TO THE FINANCIAL CRISIS (2013)THE RESPONSE OF THE RESTAURANT INDUSTRY T…Labour relations, economic governance and the crisis: turning the tide again? (2011)Labour relations, economic go…Customer satisfaction and business performance: a firm‐level analysis (2011)Customer satisfaction and bus…A typology of adaptive shopping patterns in recession (2011)A typology of adaptive shoppi…Pre‐crisis period planning: lessons for hospitality and tourism (2009)Pre‐crisis period planning: l…Strategic choice during economic crisis: Domestic market position, organizational capabilities and export flexibility (2008)Strategic choice during econo…Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry (2003)Chaos, crises and disasters: …The mismanagement of customer loyalty. 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this work references cited by second hop

References

  • 1977Importance-Performance Analysis4,319 cited
  • 1995Multiple attribute decision making : an introduction1,356 cited
  • 2003Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry1,146 cited
  • 2002The mismanagement of customer loyalty.769 cited
  • 2011Customer satisfaction and business performance: a firm‐level analysis310 cited
  • 1997The Crisis Manager: Facing Risk and Responsibility257 cited
  • 2011A typology of adaptive shopping patterns in recession136 cited
  • 2008Strategic choice during economic crisis: Domestic market position, organizational capabilities and export flexibility126 cited
  • 2009Pre‐crisis period planning: lessons for hospitality and tourism56 cited
  • 2011Labour relations, economic governance and the crisis: turning the tide again?27 cited

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