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Service Design : A TQM Instrument for Service Providers · Study

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ArticleService Design : A TQM Instrument for Service Providers

Bo Edvardsson1992

Article1992

Service Design : A TQM Instrument for Service Providers

Bo Edvardsson · Jan Mattson

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Service and Product Innovation Customer Service Quality and Loyalty Quality and Supply Management

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1996Key Concepts for New Service Development

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Year1992

Typearticle

Published1992-01-01

Languageen

Citations6

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ShelfService and Product Innovation

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