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Service Design : A TQM Instrument for Service Providers
0 references·1 citing·6 second hopsampled
Service Design : A TQM Instrument for Service Providers (1992)Service Design : A TQM Instrument for Ser…Key Concepts for New Service Development (1996)Key Concepts for New Service …Designing services that deliver (1984)Service Positioning through Structural Change (1987)Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services (1992)Service Blueprinting: A Practical Technique for Service Innovation (2008)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Service Innovation: A Service-Dominant Logic Perspective1 (2015)
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  • 1996Key Concepts for New Service Development781 cited

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