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Service Management: An integrated approach
0 references·6 citing·26 second hop
Service Management: An integrated approach (2013)Service Management: An integrated approachThe Effect of Product Quality on Customer Satisfaction Implications on Customer Loyalty in the Era Covid-19 (2021)The Effect of Product Quality…Staff Empowerment as a Tool for Increasing Orgarnizational Performance: A Study of Non–Academic Junior Staff in Federal Polytechnic of Oil and Gas Bonny (2019)Staff Empowerment as a Tool f…Empowering Employees for Quality of Service;The Role of Employee Empowerment on Quality of Service: In Case of Commercial Bank of Ethiopia, Ambo Branch (2019)Empowering Employees for Qual…The Role of Human Resource Development Strategies on Capabilities of Strategic Innovation (An Empirical Study at Akre Technical Institute/Kurdistan Region- Iraq) (2016)The Role of Human Resource De…The manager's dilemma: a conceptualization of online review manipulation strategies (2016)The manager's dilemma: a conc…Improving marketing–operations cross-functional relationships (2010)Improving marketing–operation…Case Study Research: Design and Methods (1984)Building Theories from Case Study Research (1989)Case Study Research: Design and Methods (1991)Demand- and supply-side cross-functional relationships: an application of disconfirmation theory (2014)Marketing-operations alignment: A review of the literature and theoretical background (2017)Matching goal-based incentive systems with cross-functional integration to improve operation and innovation performance (2022)The Evolution of Cooperation (1981)Electronic word-of-mouth in hospitality and tourism management (2007)Role of social media in online travel information search (2009)Analyzing the Online Reputation and Positioning of Airlines (2020)A Handbook of Human Resource Management Practice (1999)Dynamic capabilities: A review and research agenda (2007)Strategic human resource management (2015)The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq (2021)The Relationship between Intellectual Capital and Organizational Trust and Its Impact on Achieving the Requirements of Entrepreneurship Strategy (The Case of Korek Telecom Company, Iraq) (2021)The Empowerment Process: Integrating Theory and Practice (1988)Cognitive Elements of Empowerment: An “Interpretive” Model of Intrinsic Task Motivation (1990)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)Examining the Role of HRM Practices to Enhance Employee Satisfaction: Mediating Role of Supply Chain Integration (2020)Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The impact of developmental experience, empowerment, and organizational support on catering service staff performance (2005)Manajemen Pemasaran 2 (2002)Manajemen pemasaran jasa (2002)Investigating the Impact of Resilience, Responsiveness, and Quality on Customer Loyalty of MSMEs: Empirical Evidence (2022)Prinsip-Prinsip Pemasaran (2023)
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  • 2016The manager's dilemma: a conceptualization of online review manipulation strategies142 cited
  • 2021The Effect of Product Quality on Customer Satisfaction Implications on Customer Loyalty in the Era Covid-1959 cited
  • 2010Improving marketing–operations cross-functional relationships27 cited
  • 2016The Role of Human Resource Development Strategies on Capabilities of Strategic Innovation (An Empirical Study at Akre Technical Institute/Kurdistan Region- Iraq)9 cited
  • 2019Staff Empowerment as a Tool for Increasing Orgarnizational Performance: A Study of Non–Academic Junior Staff in Federal Polytechnic of Oil and Gas Bonny4 cited
  • 2019Empowering Employees for Quality of Service;The Role of Employee Empowerment on Quality of Service: In Case of Commercial Bank of Ethiopia, Ambo Branch1 cited

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