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• 2003Self-Assessment Methodology: The Route to Business Excellence56 cited
• 2008The value of quality improvements46 cited
• 2009The implementation of a quality management system based on the Q tourist quality standard. The case of hotel sector39 cited
• 2018Aplikasi Seven Tools untuk Mengurangi Cacat Produk White Body pada Mesin Roller37 cited
• 2003Self-assessment application and learning in organizations: A special reference to the ontological dimension32 cited
• 1995Total quality management and the need for organizational self-assessment: Some empirical evidence23 cited
• 1996Resistance to change as a positive force: its dynamics and issues for management development20 cited
• 2012Applying QFD to strategic quality management in law firms13 cited
• 2007Organising Haute-Cuisine Service Processes: A Case Study11 cited