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Examining reviews on hotels' measures about COVID-19 from a value cocreation and value codestruction perspective
16 references·2 citing·52 second hop
Examining reviews on hotels' measures about COVID-19 from a value cocreation and value codestruction perspective (2021)Examining reviews on hotels' measures abo…Pandemics, tourism and global change: a rapid assessment of COVID-19 (2020)Pandemics, tourism and global…What is co-creation? An interactional creation framework and its implications for value creation (2017)What is co-creation? An inter…Actor engagement as a microfoundation for value co-creation (2016)Actor engagement as a microfo…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…What makes a useful online review? Implication for travel product websites (2014)What makes a useful online re…The Role of Customer Engagement Behavior in Value Co-Creation (2014)The Role of Customer Engageme…Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1 (2014)Anxious or Angry? Effects of …Managing brands and customer engagement in online brand communities (2013)Managing brands and customer …Co-creation and co-destruction: A practice-theory based study of interactive value formation (2011)Co-creation and co-destructio…Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic (2010)Not always co‐creation: intro…Users of the world, unite! The challenges and opportunities of Social Media (2009)Users of the world, unite! Th…Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Progress in information techn…Understanding customer experience. (2007)Understanding customer experi…Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay (2006)Consumption experience, custo…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Customer experience management in capsule hotels: a content analysis of guest online review (2023)Customer experience managemen…Value propositions during service mega-disruptions: Exploring value co-creation and value co-destruction in service recovery (2022)Value propositions during ser…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Nebraska Symposium on Motivation: 1955 (1957)Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics (2015)eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions (2015)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)How Competitive Forces Shape Strategy (1989)Strategy and the Internet. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2009Users of the world, unite! The challenges and opportunities of Social Media17,866 cited
  • 2020Pandemics, tourism and global change: a rapid assessment of COVID-194,785 cited
  • 2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research3,833 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2007Understanding customer experience.1,295 cited
  • 2014The Role of Customer Engagement Behavior in Value Co-Creation1,219 cited
  • 2014What makes a useful online review? Implication for travel product websites962 cited
  • 2011Co-creation and co-destruction: A practice-theory based study of interactive value formation899 cited
  • 2010Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic886 cited
  • 2006Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay884 cited
  • 2016Actor engagement as a microfoundation for value co-creation771 cited
  • 2014Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1

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759 cited
  • 2017What is co-creation? An interactional creation framework and its implications for value creation735 cited
  • 2013Managing brands and customer engagement in online brand communities714 cited
  • Cited by

    • 2023Customer experience management in capsule hotels: a content analysis of guest online review30 cited
    • 2022Value propositions during service mega-disruptions: Exploring value co-creation and value co-destruction in service recovery25 cited