Enterprise Social Media to Support Collaboration and Knowledge Sharing in Organization

Candra Dwi Nugraha · Hardini Juliarti · Dana Indra Sensuse · Ryan Randy Suryono · Kautsarina Kautsarina

11 citations0/0 files storedInternational Conference on Informatics and Computational Sciences (ICICoS)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Knowledge Management and Sharing Technology Adoption and User Behaviour Information Systems Theories and Implementation

Abstract

The COVID-19 outbreak has changed the way organizations work. Now employees can work remotely from anywhere and it is predicted to stay that way even after the pandemic has been overcome. Problems arise regarding the effective media for collaboration and knowledge sharing, as much as possible without losing employee engagement. Enterprise social media (ESM) offers a solution for that problem, as it is a social media that implement only for internal use and is open to all organization members. To avoid misleading implementation, organizations must understand in advance what factors affect successful ESM implementation, and also what platforms are widely used out there. This study aims to identify determinants and platforms used in the implementation of ESM in organizations. To support future research, this study also tries to identify what future works are suggested by researchers. The methodology applied in this systematic literature review uses the Kitchenham approach, with an exploration of related research published in five database sources during 2016–2021. From the data extraction of 60 final article selection results, it is found that the most mentioned determinant is clearly defined rules, manager support, fit with actual business needs, and individual motivation. For ESM platforms, Yammer is the platform that is widely used out there. Aside from expanding the research scope and adding variables, many researchers suggested carrying out longitudinal studies and multiple method data collections for future works. Overview of ESM research is also discussed.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 11 citations exist upstream.

References

2016What factors influence knowledge sharing in organizations? A social dilemma perspective of social media communication 2015The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments 2017Improving the agility of employees through enterprise social media: The mediating role of psychological conditions 2018Exploring the influence of excessive social media use at work: A three-dimension usage perspective 2016Enterprise social networking: A knowledge management perspective 2020Examining the effects of internal social media usage on employee engagement 2020Enterprise social media affordances as enablers of knowledge transfer and creative performance: An empirical study 2016To Share or not to Share: The Effects of Extrinsic and Intrinsic Motivations on Knowledge-sharing in Enterprise Social Media Platforms

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.