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An analysis of a third-party food delivery app during the COVID-19 pandemic
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An analysis of a third-party food delivery app during the COVID-19 pandemic (2021)An analysis of a third-party food deliver…What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period? (2020)What factors determining cust…Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda (2020)Effects of COVID-19 pandemic …The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants (2019)The influence of perceived fo…Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse (2019)Mobile food ordering apps: An…Differences in perceptions about food delivery apps between single-person and multi-person households (2018)Differences in perceptions ab…A hands-on guide to doing content analysis (2017)A hands-on guide to doing con…Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Consumer experiences, attitud…Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Understanding Satisfied and D…Social commerce constructs and consumer's intention to buy (2015)Social commerce constructs an…Hospitality and Tourism Online Reviews: Recent Trends and Future Directions (2015)Hospitality and Tourism Onlin…Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Impact of Online Consumer Rev…Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Perceived quality, emotions, …Exploring the value of online product reviews in forecasting sales: The case of motion pictures (2007)Exploring the value of online…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Content Analysis in Consumer Research (1977)Content Analysis in Consumer …Price fairness in the online food delivery industry: a structural equation model of consumer perceptions (2024)Price fairness in the online …Why Bangkokians use online food delivery services after COVID-19 restrictions have been lifted (2023)Why Bangkokians use online fo…The Short- and Long-Term Impacts of COVID-19 Pandemic on the Sharing Economy: Distinguishing Between “Symptomatic” and “Asymptomatic” Platforms (2023)The Short- and Long-Term Impa…The role of social media content on value co-creation in the food sector: a strategic relationship perspective (2023)The role of social media cont…Mess or match? How do academic perspectives meet the practitioner perspectives in terms of digital transformation? (2023)Mess or match? How do academi…Investigating the consumption behavior of young adults using online food delivery platforms during the COVID-19 pandemic (2023)Investigating the consumption…Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan (2023)Factors influencing the consu…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Reliability of Content Analysis: The Case of Nominal Scale Coding (1955)The general inquirer: A computer approach to content analysis. (1966)Content Analysis for the Social Sciences and Humanities. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2017A hands-on guide to doing content analysis2,377 cited
  • 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,366 cited
  • 1977Content Analysis in Consumer Research2,310 cited
  • 2007Exploring the value of online product reviews in forecasting sales: The case of motion pictures1,519 cited
  • 2008Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants1,060 cited
  • 2016Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services912 cited
  • 2015Social commerce constructs and consumer's intention to buy825 cited
  • 2020Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda790 cited
  • 2019Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse782 cited
  • 2015Hospitality and Tourism Online Reviews: Recent Trends and Future Directions641 cited
  • 2019The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants

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597 cited
  • 2015Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews561 cited
  • 2018Differences in perceptions about food delivery apps between single-person and multi-person households497 cited
  • 2020What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?477 cited
  • Cited by

    • 2023Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan47 cited
    • 2023Investigating the consumption behavior of young adults using online food delivery platforms during the COVID-19 pandemic14 cited
    • 2023The Short- and Long-Term Impacts of COVID-19 Pandemic on the Sharing Economy: Distinguishing Between “Symptomatic” and “Asymptomatic” Platforms12 cited
    • 2023The role of social media content on value co-creation in the food sector: a strategic relationship perspective11 cited
    • 2024Price fairness in the online food delivery industry: a structural equation model of consumer perceptions10 cited
    • 2023Why Bangkokians use online food delivery services after COVID-19 restrictions have been lifted8 cited
    • 2023Mess or match? How do academic perspectives meet the practitioner perspectives in terms of digital transformation?7 cited