SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Consumer responses to the failure of self-service banking technology: moderating role of failure stability
16 references·1 citing·44 second hop
Consumer responses to the failure of self-service banking technology: moderating role of failure stability (2021)Consumer responses to the failure of self…Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods (2017)Mirror, mirror on the wall: a…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Effects of Word-of-Mouth and …Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unify…Assessing the Influence of Self-service Technology on WOM: The Role of Customer Satisfaction (2024)Assessing the Influence of Se…The Conduct of Inquiry (1967)Estimation of a Model with Multiple Indicators and Multiple Causes of a Single Latent Variable (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)User Acceptance of Information Technology: Toward A Unified View1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)PLS-SEM: Indeed a Silver Bullet (2011)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)The Behavioral Consequences of Service Quality (1996)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Market Orientation: Antecedents and Consequences (1993)The critical incident technique. (1954)Measuring Service Quality: A Reexamination and Extension (1992)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)The Discovery of Grounded Theory (2017)Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)E-S-QUAL (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Zero defections: quality comes to services. (1990)Satisfaction: a behavioral perspective on the consumer (2010)Understanding Customer Experience Throughout the Customer Journey (2016)Artificial Intelligence in Service (2018)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)From Intentions to Actions: A Theory of Planned Behavior (1985)The theory of planned behavior (1991)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)
this work references cited by second hop

References

  • 1977Self-efficacy: Toward a unifying theory of behavioral change.43,875 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics19,243 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
  • 2000Technology Readiness Index (Tri)3,515 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,939 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,929 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,763 cited
  • 2017Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods2,712 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,349 cited
  • 1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective2,145 cited
  • 1998Customer Satisfaction and Word of Mouth2,111 cited
  • Cited by

    • 2024Assessing the Influence of Self-service Technology on WOM: The Role of Customer Satisfaction4 cited