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A Review of Methodological Approaches and Modeling Techniques in Service Quality Evaluation of Surface Transportation during the Last Decade

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References

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2000Customer Satisfaction Among Transit Riders: How Customers Rank the Relative Importance of Various Service Attributes144 cited
2015Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation142 cited

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2014Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers136 cited

2016The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model113 cited

2014Neural networks for analyzing service quality in public transportation111 cited

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