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Applying The DQI-based Kano model and QFD to develop design strategies for visitor centers in national parks
16 references·0 citing·43 second hop
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in Singa…Pilot Study of Quality Function Deployment in Construction Projects (2003)Pilot Study of Quality Functi…Quality function deployment: A literature review (2002)Quality function deployment: …Integrating SERVQUAL and Kano’s model into QFD for service excellence development (2001)Integrating SERVQUAL and Kano…Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…Quality function deployment in construction design: application in low‐cost housing design (1999)Quality function deployment i…Client Requirements Processing in Construction: A New Approach Using QFD (1999)Client Requirements Processin…Leisure as Multiphase Experiences: Challenging Traditions (1998)Leisure as Multiphase Experie…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…The Planning Horizons and Sources of Information Used by Pleasure Vacationers (1983)The Planning Horizons and Sou…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Refining Kano's ‘quality attributes–satisfaction’ model: A moderated regression approach (2010)Satisfaction: a behavioral perspective on the consumer (2010)Empirical research on Kano’s model and customer satisfaction (2017)Product design in the circular economy: Users' perception of end-of-life scenarios for electrical and electronic appliances (2017)The Motivation to Work (2017)Attractive Quality and Must-Be Quality (1984)The House of Quality (1988)A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model (2014)Uncovering customer service experiences with Twitter: the case of airline industry (2014)Customer satisfaction and its measurement in hospitality enterprises: a revisit and update (2016)Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function 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(1996)Understanding the characteristics of effective professors: the student's perspective (2010)Service Quality and Customer Satisfaction in the Electronic Banking (2017)Evaluating the service quality of insular and coastal recreational fisheries by integration of the SERVQUAL-fuzzy Kano model and importance-performance analysis (2023)The Voice of the Customer (1993)A systematic approach to quality function deployment with a full illustrative example (2004)Customer involvement in new product development (2005)Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)The Theory of Buyer Behavior (1971)Motivations for pleasure vacation (1979)Information Search Strategies B y Destination-Naive Tourists (1990)The relationship between destination images and sociodemographic and trip characteristics of international travellers (1997)Travel Decision-Making: From the Vantage Point of Perceived Risk and Information Preferences (1998)The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (1997)Integrating the Kano Model and QFD for Designing New Products (2007)Studying the client's role in construction management (1984)Establishing and processing client requirements-a key aspect of concurrent engineering in construction (2000)Quality Function Deployment in Design/Build Projects (2001)DESIGN MANAGEMENT IN BUILDING CONSTRUCTION: FROM THEORY TO PRACTICE (2002)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)How does corporate social responsibility contribute to firm financial performance? 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References

  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 2002Quality function deployment: A literature review1,092 cited
  • 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • 1983The Planning Horizons and Sources of Information Used by Pleasure Vacationers298 cited
  • 2004Strategic use of quality function deployment (QFD) in the construction industry179 cited
  • 2003Tourist satisfaction in Singapore – a perspective from Indonesian tourists162 cited
  • 2008Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review154 cited
  • 2009Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines111 cited
  • 1999Client Requirements Processing in Construction: A New Approach Using QFD98 cited
  • 1998Leisure as Multiphase Experiences: Challenging Traditions98 cited
  • 2010How to create attractive and unique customer experiences89 cited
  • 1999Quality function deployment in construction design: application in low‐cost housing design86 cited
  • 2020Kano Model Application in the Tourism Industry: A Systematic Literature Review

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57 cited
  • 2003Pilot Study of Quality Function Deployment in Construction Projects53 cited
  • 2017Application of Kano model to identification of wine festival satisfaction drivers49 cited
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