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Technology readiness and e-service quality – impact on purchase intention and loyalty

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References

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2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda

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1,795 cited

2005The role played by perceived usability, satisfaction and consumer trust on website loyalty1,684 cited

1999The role of perceived risk in the quality-value relationship: A study in a retail environment1,675 cited

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