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Evaluating Customer Satisfaction of Weather Index Insurance Service Quality Using Kano Model
11 references·0 citing·38 second hop
Evaluating Customer Satisfaction of Weather Index Insurance Service Quality Using Kano Model (2021)Evaluating Customer Satisfaction of Weath…A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model (2014)A cross cultural investigatio…IPA–Kano model: A new tool for categorising and diagnosing service quality attributes (2012)IPA–Kano model: A new tool fo…The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå (2011)The relationship between cust…Customer satisfaction, loyalty, and repurchase: Meta-analytical review, and theoretical and empirical evidence of loyalty and repurchase differences. (2011)Customer satisfaction, loyalt…Integrating SERVQUAL and Kano’s model into QFD for service excellence development (2001)Integrating SERVQUAL and Kano…Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…Providing customer satisfaction (1998)Providing customer satisfacti…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…Customer satisfaction index and its role in quality management (1998)Customer satisfaction index a…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service quality and customer satisfaction at Kenya Airways Ltd (2013)Customer Satisfaction and Service Quality in the Marketing Practice: Study on Literature Review (2018)The Effect of Product Quality on Customer Satisfaction Implications on Customer Loyalty in the Era Covid-19 (2021)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement (2017)Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews (2018)Voice of airline passenger: A text mining approach to understand customer satisfaction (2019)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Literature review on service quality in hospitality and tourism (1984-2014) (2017)The Motivation to Work (2017)An evaluation instrument and strategy implications of service attributes in LOHAS restaurants (2018)An IPA-Kano model for classifying and diagnosing airport service attributes (2020)The House of Quality (1988)The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (1997)Integrating the Kano Model and QFD for Designing New Products (2007)Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)The Voice of the Customer (1993)Quality function deployment: A literature review (2002)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Methods for determining areas for improvement based on the design of customer surveys (2008)An Integrated Model for Customer Relationship Management: An Analysis and Empirical Study (2012)Impact of Product Quality, Service Quality and Contextual Experience on Customer Perceived Value and Future Buying Intentions (2012)TOURIST SATISFACTION AND DISSATISFACTION (2009)A critical review of techniques for classifying quality attributes in the Kano model (2011)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The path to excellence of the Portuguese organisations recognised by the EFQM model (2013)Universal structure modeling approach to customer satisfaction index (2013)Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector (2017)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • 2014A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model218 cited
  • 2012IPA–Kano model: A new tool for categorising and diagnosing service quality attributes137 cited
  • 1998Customer satisfaction index and its role in quality management86 cited
  • 2011The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå72 cited
  • 1998Providing customer satisfaction50 cited
  • 2011Customer satisfaction, loyalty, and repurchase: Meta-analytical review, and theoretical and empirical evidence of loyalty and repurchase differences.22 cited

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