SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Effects of green practices on guest satisfaction and loyalty
10 references·16 citing·52 second hopsampled
Effects of green practices on guest satisfaction and loyalty (2018)Effects of green practices on guest satis…From sustainability to customer loyalty: A case of full service hotels’ guests (2014)From sustainability to custom…Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return (2013)Sustainable hotel practices a…Gap analysis of green hotel marketing (2013)Gap analysis of green hotel m…Developing an extended Theory of Planned Behavior model to predict consumers’ intention to visit green hotels (2013)Developing an extended Theory…Measurement scale for eco-component of hotel service quality (2012)Measurement scale for eco-com…A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors (2011)A preliminary study on custom…Environmental Strategies and Their Impact on Hotel Performance (2007)Environmental Strategies and …An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels (2007)An application of the ECSI mo…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Green practices: Building green image and green trust for green revisit intentions in the hospitality industry (2025)Green practices: Building gre…The Importance of Green Certification Labels/Badges in Online Hotel Booking Choice: A Conjoint Investigation of Consumers’ Preferences Pre- and Post-COVID-19 (2023)The Importance of Green Certi…The Effect of Green Certificates on the Purchasing Decisions of Online Customers in Green Hotels: A Case Study from Saudi Arabia (2023)The Effect of Green Certifica…Sustainable Tourism in the Post-COVID-19 Era: Investigating the Effect of Green Practices on Hotels Attributes and Customer Preferences in Budapest, Hungary (2023)Sustainable Tourism in the Po…Ecological hotels' customer satisfaction through text mining of online reviews: a case of Ecuador hotels (2023)Ecological hotels' customer s…The Role of Hotel Environmental Communication and Guests’ Environmental Concern in Determining Guests’ Behavioral Intentions (2022)The Role of Hotel Environment…The Nexus between Environmentally Sustainable Practices, Green Satisfaction, and Customer Citizenship Behavior in Eco-Friendly Hotels: Social Exchange Theory Perspective (2022)The Nexus between Environment…Green practices as an effective business strategy to influence the behavior of hotel guests in the luxury hotel sector: Evidence from an emerging market (2022)Green practices as an effecti…‘Green’ practices and value co-creation: does guest culture make a difference? (2022)‘Green’ practices and value c…Sustainability, Store Equity, and Satisfaction: The Moderating Effect of Gender in Retailing (2021)Sustainability, Store Equity,…Hotels' sustainability practices and guests' familiarity, attitudes and behaviours (2021)Hotels' sustainability practi…The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment (2020)The effects of hotel green bu…Implications of Value Co-Creation in Green Hotels: The Moderating Effect of Trip Purpose and Generational Cohort (2020)Implications of Value Co-Crea…Green Practices with Reusable Drinkware at Music and Sporting Events: A Hospitality Undergraduate Student Perspective (2020)Green Practices with Reusable…Exploring the Environmental Practices in Hospitality through Booking Websites and Online Tourist Reviews (2020)Exploring the Environmental P…Joint effect of service recovery types and times on customer satisfaction in lodging (2019)Joint effect of service recov…A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Doing good to do well? Corporate social responsibility reasons, practices and impacts in small and medium accommodation enterprises (2011)Tourism economics research: A review and assessment (2012)Exploring corporate social responsibility and financial performance through stakeholder theory in the tourism industries (2017)Work and the Nature of Man. (1967)Working with Emotional Intelligence (1999)Services Marketing: Integrating Customer Focus Across the Firm (2004)Information and Communication Technologies in Tourism 2014 (2013)In search of patterns among travellers' hotel ratings in TripAdvisor (2015)The influence of e-word-of-mouth on hotel occupancy rate (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Drivers and Outcomes of Green Tourist Attitudes and Behavior: Sociodemographic Moderating Effects (2015)Comfortable experiences in nature accommodation: Perceived service quality in Glamping (2017)The impact of green practices in coastal tourism: An empirical investigation on an eco-labelled beach club (2018)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Coefficient Alpha and the Internal Structure of Tests (1951)The theory of planned behavior (1991)Young consumers' intention towards buying green products in a developing nation: Extending the theory of planned behavior (2016)Determinants of Consumers' Green Purchase Behavior in a Developing Nation: Applying and Extending the Theory of Planned Behavior (2017)The effect of coronavirus disease-19 (COVID-19) risk perception on behavioural intention towards ‘untact’ tourism in South Korea during the first wave of the pandemic (March 2020) (2020)The Behavioral Consequences of Service Quality (1996)Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis (2000)Targeting consumers who are willing to pay more for environmentally friendly products (2001)Consumer perceptions towards sustainable supply chain practices in the hospitality industry (2018)Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels (2020)Sustainable intelligence, destination social responsibility, and pro-environmental behaviour of visitors: Evidence from an eco-tourism site (2021)A New Approach to Consumer Theory (1966)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A New Approach to Consumer Theory (1976)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Customer satisfaction, service quality, and customer value: years 2000-2015 (2017)A review of the business case for CSR in the hospitality industry (2019)Principles and Practice of Structural Equation Modeling (1998)Impact of Brand Image, Service Quality and price on customer satisfaction in Pakistan Telecommunication sector (2012)Investigating attitudes towards three South American destinations in an emerging long haul market using a model of consumer-based brand equity (CBBE) (2014)Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand (2017)WHY COMPANIES GO GREEN: A MODEL OF ECOLOGICAL RESPONSIVENESS. (2000)The influence of online reviews to online hotel booking intentions (2015)Effect of general risk on trust, satisfaction, and recommendation intention for halal food (2018)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2013Developing an extended Theory of Planned Behavior model to predict consumers’ intention to visit green hotels1,497 cited
  • 2011A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors334 cited
  • 2013Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return310 cited
  • 2007Environmental Strategies and Their Impact on Hotel Performance271 cited
  • 2013Gap analysis of green hotel marketing203 cited
  • 2007An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels201 cited
  • 2014From sustainability to customer loyalty: A case of full service hotels’ guests143 cited
  • 2012Measurement scale for eco-component of hotel service quality123 cited

Cited by

  • 2020The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment102 cited
  • 2022The Nexus between Environmentally Sustainable Practices, Green Satisfaction, and Customer Citizenship Behavior in Eco-Friendly Hotels: Social Exchange Theory Perspective67 cited
  • 2022The Role of Hotel Environmental Communication and Guests’ Environmental Concern in Determining Guests’ Behavioral Intentions

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

59 cited
  • 2022Green practices as an effective business strategy to influence the behavior of hotel guests in the luxury hotel sector: Evidence from an emerging market51 cited
  • 2019Joint effect of service recovery types and times on customer satisfaction in lodging42 cited
  • 2020Exploring the Environmental Practices in Hospitality through Booking Websites and Online Tourist Reviews40 cited
  • 2020Implications of Value Co-Creation in Green Hotels: The Moderating Effect of Trip Purpose and Generational Cohort37 cited
  • 2023The Effect of Green Certificates on the Purchasing Decisions of Online Customers in Green Hotels: A Case Study from Saudi Arabia27 cited
  • 2023Ecological hotels' customer satisfaction through text mining of online reviews: a case of Ecuador hotels25 cited
  • 2025Green practices: Building green image and green trust for green revisit intentions in the hospitality industry24 cited
  • 2023The Importance of Green Certification Labels/Badges in Online Hotel Booking Choice: A Conjoint Investigation of Consumers’ Preferences Pre- and Post-COVID-1924 cited
  • 2023Sustainable Tourism in the Post-COVID-19 Era: Investigating the Effect of Green Practices on Hotels Attributes and Customer Preferences in Budapest, Hungary22 cited
  • 2020Green Practices with Reusable Drinkware at Music and Sporting Events: A Hospitality Undergraduate Student Perspective19 cited
  • 2021Sustainability, Store Equity, and Satisfaction: The Moderating Effect of Gender in Retailing19 cited
  • 2021Hotels' sustainability practices and guests' familiarity, attitudes and behaviours18 cited
  • 2022‘Green’ practices and value co-creation: does guest culture make a difference?15 cited