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Employee training on customer satisfaction: Mediating Role of Employee Performance and the Moderating role of Job autonomy
15 references·1 citing·55 second hopsampled
Employee training on customer satisfaction: Mediating Role of Employee Performance and the Moderating role of Job autonomy (2020)Employee training on customer satisfactio…How Job Autonomy Promotes Employee’s Sustainable Development? A Moderated Mediation Model (2019)How Job Autonomy Promotes Emp…Impact of Training and Development on Employee Performance (2017)Impact of Training and Develo…An empirical research on customer satisfaction study: a consideration of different levels of performance (2016)An empirical research on cust…Developing General Training Effectiveness Scale for the Malaysian Workplace Learning (2015)Developing General Training E…Impact of performance appraisal on employee’s performance involving the Moderating Role of Motivation (2013)Impact of performance apprais…The Effects of Job Autonomy on Work Outcomes: Self Efficacy as an Intervening Variable (2011)The Effects of Job Autonomy o…Store manager performance and satisfaction: Effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth. (2010)Store manager performance and…How does distributive justice affect work attitudes? The moderating effects of autonomy (2009)How does distributive justice…Personality and leader effectiveness: A moderated mediation model of leadership self-efficacy, job demands, and job autonomy. (2008)Personality and leader effect…An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction (2002)An empirical assessment of th…Designing effective employee training programmes (1997)Designing effective employee …The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Worker Characteristics, Job Characteristics, and the Receipt of On-the-Job Training (1991)Worker Characteristics, Job C…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…KEPUASAN TAMU DAN PELATIHAN KARYAWAN PADA DEPARTEMEN F&B SERVICE: STUDI KASUS DI SWISS-BELINN KRISTAL KUPANG (2023)KEPUASAN TAMU DAN PELATIHAN K…Exchange and Power in Social Life. (1965)Self-Reports in Organizational Research: Problems and Prospects (1986)Importance of system and leadership in performance appraisal (2012)Exchange and Power in Social Life (2017)A Cross-National Study on the Antecedents of Work–Life Balance from the Fit and Balance Perspective (2018)Work antecedents and consequences of work-life balance: A two sample study within New Zealand (2020)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Understanding Relationship Marketing Outcomes (2002)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context. (2016)Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification (2017)Sharers and sellers: A multi-group examination of gig economy workers' perceptions (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)Social Learning Theory. (1978)Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)Self-Efficacy: The Exercise of Control (1999)Examining the cross-level relationship between shared leadership and learning in teams: Evidence from China (2013)Leader individual differences, situational parameters, and leadership outcomes: A comprehensive review and integration (2017)Impact of Servant Leadership on Performance: The Mediating Role of Affective and Cognitive Trust (2020)On-the-Job Training: Costs, Returns, and Some Implications (1962)Schooling, Experience, and Earnings (1974)Job Matching and On-the-Job Training (1989)Dividing the Costs and Returns to General Training (1998)Do Workers Pay for On-The-Job Training? (1999)Sex Segregation, Labor Process Organization, and Gender Earnings Inequality (2002)The Norm of Reciprocity: A Preliminary Statement (1960)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector (2005)Satisfaction: a behavioral perspective on the consumer (2010)From bad to worse (2012)The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants (2012)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A study on solving the production process problems of the photovoltaic cell industry (2017)Using the DEMATEL model to explore the job satisfaction of research and development professionals in china's photovoltaic cell industry (2017)Empirical Modeling of Customer Satisfaction for E-Services in Cross-Border E-Commerce (2021)Self-efficacy: the exercise of control (1997)The Value of Working Conditions in the United States and Implications for the Structure of Wages (2018)Testing the effects of job satisfaction on organizational commitment (2020)The Value of Working Conditions in the United States and Implications for the Structure of Wages (2023)
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References

  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • 2008Personality and leader effectiveness: A moderated mediation model of leadership self-efficacy, job demands, and job autonomy.371 cited
  • 1991Worker Characteristics, Job Characteristics, and the Receipt of On-the-Job Training264 cited
  • 2002An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction226 cited
  • 2011The Effects of Job Autonomy on Work Outcomes: Self Efficacy as an Intervening Variable186 cited
  • 2010Store manager performance and satisfaction: Effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth.111 cited
  • 2009How does distributive justice affect work attitudes? The moderating effects of autonomy105 cited
  • 2016An empirical research on customer satisfaction study: a consideration of different levels of performance104 cited
  • 1997Designing effective employee training programmes89 cited
  • 2013Impact of performance appraisal on employee’s performance involving the Moderating Role of Motivation59 cited
  • 2017Impact of Training and Development on Employee Performance54 cited

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  • 2019How Job Autonomy Promotes Employee’s Sustainable Development? A Moderated Mediation Model48 cited
  • 2015Developing General Training Effectiveness Scale for the Malaysian Workplace Learning20 cited
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    • 2023KEPUASAN TAMU DAN PELATIHAN KARYAWAN PADA DEPARTEMEN F&B SERVICE: STUDI KASUS DI SWISS-BELINN KRISTAL KUPANG0 cited