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Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers’ perspective
16 references·3 citing·38 second hop
Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers’ perspective (2022)Airline service quality, customer satisfa…The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education (2017)The Use of Cronbach’s Alpha W…A Beginner’s Guide to Factor Analysis: Focusing on Exploratory Factor Analysis (2013)A Beginner’s Guide to Factor …Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Structural Equation Modelling…The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Predictive Validity of Mu…Structural Equation Modeling: Reviewing the Basics and Moving Forward (2006)Structural Equation Modeling:…Scale Development Research (2006)Scale Development ResearchScaling Procedures: Issues and Applications (2003)Scaling Procedures: Issues an…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)Implications of Loyalty Progr…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Applications of structural equation modeling in marketing and consumer research: A review (1996)Applications of structural eq…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…The effect of airline service quality, perceived value, emotional attachment, and brand loyalty on passengers’ willingness to pay: The moderating role of airline origin (2024)The effect of airline service…Effects of Service Quality and Service Convenience on Customer Satisfaction and Loyalty in Self-Service Fitness Centers: Differences between Staffed and Unstaffed Services (2023)Effects of Service Quality an…Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic (2022)Criteria of quality assessmen…Comparative fit indexes in structural models. (1990)Principles and Practice of Structural Equation Modeling (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Job crafting and its relationships with person–job fit and meaningfulness: A three-wave study (2015)The Social Media Disorder Scale (2016)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Alternative Ways of Assessing Model Fit (1992)Reporting practices in confirmatory factor analysis: An overview and some recommendations. (2009)The Body Appreciation Scale-2: Item refinement and psychometric evaluation (2014)Ten Steps in Scale Development and Reporting: A Guide for Researchers (2017)Modern factor analysis (1960)The Application of Electronic Computers to Factor Analysis (1960)The age of mobile social commerce: An Artificial Neural Network analysis on its resistances (2017)Exploratory factor analysis: Current use, methodological developments and recommendations for good practice (2019)One Size Doesn’t Fit All: Using Factor Analysis to Gather Validity Evidence When Using Surveys in Your Research (2019)Best practices in exploratory factor analysis: four recommendations for getting the most from your analysis (2020)What is coefficient alpha? An examination of theory and applications. (1993)OECD Education Working Papers (2010)Knowledge, attitude, and practice regarding COVID-19 outbreak in Bangladesh: An online-based cross-sectional study (2020)Knowledge, attitudes, and practices towards COVID-19 among Chinese residents during the rapid rise period of the COVID-19 outbreak: a quick online cross-sectional survey (2020)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2017The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education10,661 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2008Structural Equation Modelling: Guidelines for Determining Model Fit8,744 cited
  • 2006Scale Development Research4,072 cited
  • 2013A Beginner’s Guide to Factor Analysis: Focusing on Exploratory Factor Analysis3,303 cited
  • 2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs3,094 cited
  • 1996Applications of structural equation modeling in marketing and consumer research: A review2,550 cited
  • 2003Scaling Procedures: Issues and Applications2,091 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 2000

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Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value
1,157 cited
  • 2006Structural Equation Modeling: Reviewing the Basics and Moving Forward861 cited
  • Cited by

    • 2023Effects of Service Quality and Service Convenience on Customer Satisfaction and Loyalty in Self-Service Fitness Centers: Differences between Staffed and Unstaffed Services27 cited
    • 2024The effect of airline service quality, perceived value, emotional attachment, and brand loyalty on passengers’ willingness to pay: The moderating role of airline origin22 cited
    • 2022Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic16 cited