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Can Robots Understand Welfare? Exploring Machine Bureaucracies in Welfare-to-Work
16 references·1 citing·44 second hop
Can Robots Understand Welfare? Exploring Machine Bureaucracies in Welfare-to-Work (2022)Can Robots Understand Welfare? Exploring …Digital Discretion: Unpacking Human and Technological Agency in Automated Decision Making in Sweden’s Social Services (2020)Digital Discretion: Unpacking…Digital coping: How frontline workers cope with digital service encounters (2020)Digital coping: How frontline…Automated Discretion (2019)Automated DiscretionArtificial Intelligence, Discretion, and Bureaucracy (2019)Artificial Intelligence, Disc…Weapons of math destruction (2018)Weapons of math destructionUnderstanding perception of algorithmic decisions: Fairness, trust, and emotion in response to algorithmic management (2018)Understanding perception of a…Digital discretion: A systematic literature review of ICT and street-level discretion (2018)Digital discretion: A systema…Digital by default? A qualitative study of exclusion in digitalised welfare (2018)Digital by default? A qualita…Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor (2018)Automating Inequality: How Hi…When the State Meets the Street (2017)When the State Meets the Stre…The stigma of claiming benefits: a quantitative study (2015)The stigma of claiming benefi…Policy Work: Street-Level Organizations Under New Managerialism (2011)Policy Work: Street-Level Org…Disciplining the Poor (2011)Disciplining the PoorService Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control (2002)From Street‐Level to System‐L…Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Street-Level Bureaucracy: Dil…The digital governance puzzle: Towards integrative theory of humans, machines, and organizations in public management (2024)The digital governance puzzle…The Constitution of Liberty (1960)Introduction to the Study of the Law of the Constitution (1979)Citizen interaction with e-government: From the streets to servers? 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(1981)The New Public Service: Serving Rather than Steering (2000)Reflections on Street‐Level Bureaucracy: Past, Present, and Future (2012)Mind the Gap: Dimensions and Influence of Street-Level Divergence (2013)Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature (2015)Motivation through the design of work: test of a theory (1976)Basics of qualitative research (1990)Trust in Automation: Designing for Appropriate Reliance (2004)Rise of Machine Agency: A Framework for Studying the Psychology of Human–AI Interaction (HAII) (2019)In AI we trust? Perceptions about automated decision-making by artificial intelligence (2020)Algorithmic Bias in Education (2021)Dilemmas in a general theory of planning (1973)Algorithms at Work: The New Contested Terrain of Control (2019)Fairness and Abstraction in Sociotechnical Systems (2019)What Do Platforms Do? Understanding the Gig Economy (2020)Subjective probability: A judgment of representativeness (1972)The Motivational Bases of Public Service (1990)Artificial Discretion as a Tool of Governance: A Framework for Understanding the Impact of Artificial Intelligence on Public Administration (2019)Explaining Why the Computer Says No: Algorithmic Transparency Affects the Perceived Trustworthiness of Automated Decision‐Making (2022)Exploring artificial intelligence adoption in public organizations: a comparative case study (2022)Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions (2014)Culture and health (2014)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)Surveillance and System Avoidance (2014)Big Data Surveillance: The Case of Policing (2017)Police Are Our Government: Politics, Political Science, and the Policing of Race–Class Subjugated Communities (2017)Fieldwork in Political Theory: Five Arguments for an Ethnographic Sensibility (2017)Smart Technology and the Emergence of Algorithmic Bureaucracy: Artificial Intelligence in UK Local Authorities (2020)The flaws of policies requiring human oversight of government algorithms (2022)
this work references cited by second hop

References

  • 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
  • 2018Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor3,279 cited
  • 2018Understanding perception of algorithmic decisions: Fairness, trust, and emotion in response to algorithmic management1,334 cited
  • 2011Disciplining the Poor1,129 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 2002From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control962 cited
  • 2017When the State Meets the Street795 cited
  • 2011Policy Work: Street-Level Organizations Under New Managerialism751 cited
  • 2019Artificial Intelligence, Discretion, and Bureaucracy344 cited
  • 2015The stigma of claiming benefits: a quantitative study276 cited
  • 2018Digital discretion: A systematic literature review of ICT and street-level discretion266 cited
  • 2018Digital by default? A qualitative study of exclusion in digitalised welfare229 cited
  • 2018Weapons of math destruction188 cited
  • 2020Digital Discretion: Unpacking Human and Technological Agency in Automated Decision Making in Sweden’s Social Services139 cited

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2020
Digital coping: How frontline workers cope with digital service encounters
123 cited
  • 2019Automated Discretion117 cited
  • Cited by

    • 2024The digital governance puzzle: Towards integrative theory of humans, machines, and organizations in public management59 cited